Senior Hotel Operations Manager

Placements24; Cape Town; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Relocation assistance

Career development opportunities

Staff discounts

Job summary

Placements24 seeks a Senior Hotel Operations Manager to oversee the day-to-day operations of a luxury Cape Town property. You will drive guest satisfaction, revenue growth, and operational efficiency across F&B, Front Office, Housekeeping and Events.

You will lead a high-performing team, manage budgets, ensure health and safety compliance, and report to senior leadership in a fast-paced, service-driven environment.

Qualifications

• 7+ years in hotel operations, with 3+ years in a senior role.
• Experience budgeting, forecasting and revenue management.
• Proven leadership and strong communication skills.

Responsibilities

• Oversee F&B, Front Office, Housekeeping and Events.
• Develop strategic plans to enhance guest satisfaction and efficiency.
• Manage budgets, control costs and ensure profitability targets.
• Recruit, train and lead a high-performing hospitality team.

Skills

Leadership

Budgeting

P&L management

Revenue management

Operations management

Guest service excellence

Communication

Education

Bachelor's degree in Hospitality Management or related field

Tools

Opera

Fidelio

Microsoft Office

Job description

About the Role

Our client, a premier hospitality group, is seeking a highly experienced and motivated Senior Hotel Operations Manager to oversee the day-to-day operations of a luxury establishment in the vibrant city of Cape Town . This is a critical leadership position responsible for ensuring exceptional guest experiences, optimizing operational efficiency, and driving revenue growth. The ideal candidate will possess a deep understanding of all hotel departments, from front desk and housekeeping to food and beverage and event management. This role demands a proactive approach, strong problem-solving skills, and a passion for delivering world-class service in a dynamic environment.

Key Responsibilities

Oversee and manage all hotel operational departments, including F&B, Front Office, Housekeeping, and Events. Develop and implement strategic plans to enhance guest satisfaction and operational excellence. Manage departmental budgets, control costs, and ensure profitability targets are met or exceeded. Recruit, train, motivate, and manage a high-performing team of hospitality professionals. Ensure compliance with all health, safety, and sanitation regulations. Monitor industry trends and competitor activities to identify opportunities for improvement and innovation. Handle guest complaints and service recovery with professionalism and efficiency. Collaborate with the sales and marketing teams to drive occupancy and revenue. Maintain high standards of property maintenance and cleanliness. Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior management role. Proven track record of successfully managing large, complex hotel operations, preferably in a Cape Town or similar international market. Extensive knowledge of hotel operations, including budgeting, forecasting, and revenue management. Exceptional leadership, communication, and interpersonal skills. Strong financial acumen and P&L management experience. Bachelor's degree in Hospitality Management, Business Administration, or a related field. Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite. Ability to work under pressure and make sound decisions in a fast-paced environment. A passion for delivering outstanding customer service and fostering a positive work culture. Flexibility to work irregular hours, including weekends and holidays, as required by business needs.

Benefits

Our client offers a competitive salary package commensurate with experience, along with attractive performance-based bonuses. Employees enjoy comprehensive medical aid coverage, a generous provident fund contribution, and opportunities for professional development and career advancement within a globally recognized hospitality brand. Relocation assistance may be provided for the right candidate. Additionally, staff enjoy discounted rates at properties worldwide and access to exclusive employee wellness programs. This is an excellent opportunity to join a leading organization and make a significant impact.