Senior Hotel Operations Manager - Midrand

Placements24; Midrand; Hybrid; ZAR 420,000 - 680,000; Full time

Benefits offered by this job

Health insurance

Performance-based bonuses

Relocation assistance where applicable

Job summary

Placements24 is seeking a seasoned Senior Hotel Operations Manager to oversee the flagship hotel in Midrand, Gauteng. The role requires leading all departments—front desk, housekeeping, F&B, and events—driving profitability and guest satisfaction while shaping the property’s strategic direction.

You will manage budgets, mentor department heads, ensure safety compliance, and implement service standards to elevate guest experience and brand reputation in a dynamic hospitality group.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum 5 years in senior hotel management role.
• Proven ability to manage multiple hotel departments.

Responsibilities

• Oversee daily operations across all departments, ensuring efficiency and high service standards.
• Develop and implement strategic plans to achieve financial targets and enhance profitability.
• Manage budgets, control costs, and optimize resource allocation.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure compliance with health, safety, and licensing regulations.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Manage relationships with suppliers and third-party vendors.
• Drive sales and marketing initiatives to attract and retain guests.
• Implement operational policies and procedures to maintain service consistency.
• Conduct regular performance reviews and provide constructive feedback to staff.

Skills

Leadership

Budget management

Financial acumen

Hospitality knowledge

Communication

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Job description

About the Role

Our client, a prominent entity in the hospitality sector, is seeking an experienced and dynamic Senior Hotel Operations Manager to oversee their flagship establishment located in the bustling commercial hub of Midrand, Gauteng. This is a critical leadership position responsible for ensuring the smooth and profitable operation of all hotel departments, including front desk, housekeeping, food and beverage, and events. The ideal candidate will possess a strong understanding of hotel management principles, a proven track record of driving operational excellence, and a passion for delivering exceptional guest experiences. You will be instrumental in shaping the future success of our property, fostering a positive work environment, and maximizing revenue streams. This role offers a unique opportunity to make a significant impact in a leading hospitality organization. We are looking for a forward-thinking individual who can adapt to evolving industry trends and lead with integrity and innovation. The strategic importance of this role cannot be overstated, as it directly influences guest satisfaction and the overall reputation of our brand in Midrand .

Key Responsibilities

• Oversee daily operations across all hotel departments, ensuring efficiency and high service standards.
• Develop and implement strategic plans to achieve financial targets and enhance profitability.
• Manage budgets, control costs, and optimize resource allocation.
• Lead, motivate, and develop a high-performing team of department heads and staff.
• Ensure compliance with all health, safety, and licensing regulations.
• Monitor guest feedback and implement improvements to enhance guest satisfaction.
• Manage relationships with suppliers and third-party vendors.
• Drive sales and marketing initiatives to attract and retain guests.
• Implement operational policies and procedures to maintain service consistency.
• Conduct regular performance reviews and provide constructive feedback to staff.

Requirements

• Minimum of 5 years of experience in a senior hotel management role.
• Proven experience in managing multiple hotel departments.
• Strong financial acumen and budget management skills.
• Excellent leadership, communication, and interpersonal skills.
• In-depth knowledge of hospitality industry best practices and trends.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Proficiency in hotel management software systems.
• Ability to work under pressure and make sound decisions.
• A passion for delivering outstanding guest service.
• Willingness to work flexible hours, including weekends and holidays, as required by hotel operations in Midrand .

Benefits

Our client offers a competitive remuneration package, including an annual salary benchmarked at R , commensurate with experience. You will also receive comprehensive health insurance, performance-based bonuses, and opportunities for professional development and career advancement within a reputable hospitality group. Relocation assistance may be considered for exceptional candidates. Enjoy a dynamic work environment with a supportive team and the chance to lead a prestigious property in Midrand . This role provides excellent exposure to the strategic side of hotel operations and a chance to influence key business decisions. Be part of a company that values its employees and invests in their growth.