Senior Hospitality Operations Manager - Remote

Placements24; Noord-Kaap; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Remote work

Professional development

Bonuses & incentives

Cutting-edge tools

Job summary

Placements24 is seeking a Senior Hospitality Operations Manager to lead remote, nationwide operations for its hospitality portfolio in South Africa. The role focuses on optimizing hotel, event, and F&B operations while driving guest satisfaction and profitability.

The ideal candidate has 8+ years in hospitality management, with at least 3 years in a senior role, and demonstrates strong budgeting, leadership, and remote-team skills. A dedicated home office and reliable internet are essential.

Qualifications

• 8+ years of progressive hospitality management experience.
• 3+ years in a senior operational role.
• Experience managing multiple hospitality venues or a large single establishment.
• Strong understanding of hotel operations, F&B, and event management.
• Proven budgeting and P&L management.
• Excellent leadership and remote team management skills.
• Bachelor's degree in Hospitality Management or Business Administration preferred.
• Reliable internet connection with a dedicated home office space.

Responsibilities

• Develop and implement strategic operational plans to enhance service quality and profitability.
• Oversee daily operations including front desk, housekeeping, F&B, and events.
• Manage budgets, control costs, and identify revenue growth opportunities.
• Lead, train, and motivate a remote hospitality team.
• Ensure compliance with health, safety, and legal regulations.
• Conduct regular performance reviews and improvement plans.
• Source and manage relationships with vendors to ensure cost-effectiveness.
• Analyze operational data and generate reports for decision-making.
• Handle escalated guest complaints and ensure timely resolutions.

Skills

Hospitality management

Budgeting & P&L

Leadership

Remote team management

Vendor management

Operations optimization

Customer experience

Event management

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Hotel management software

Office productivity tools

Job description

About the Role

Our client, a dynamic leader in the hospitality sector, is seeking a highly experienced and motivated Senior Hospitality Operations Manager to join their fully remote team. This is a critical role focused on overseeing and optimizing various operational aspects of their diverse hospitality ventures across South Africa. The ideal candidate will bring a wealth of knowledge in hotel management, event coordination, and customer experience enhancement, with a proven track record of driving efficiency and profitability in a challenging market. This position offers the unique opportunity to leverage your expertise from the comfort of your home office, contributing to strategic decisions and operational excellence without geographical constraints. We are looking for an individual who is proactive, possesses exceptional leadership qualities, and thrives in an independent, results-oriented remote work environment. The successful candidate will play a pivotal role in shaping the future success of our client's hospitality portfolio, ensuring seamless operations and outstanding guest satisfaction.

Key Responsibilities

• Develop and implement strategic operational plans to enhance service quality, guest satisfaction, and profitability across all managed properties.
• Oversee daily operations, including but not limited to, front desk, housekeeping, food and beverage, and event management, ensuring adherence to company standards and best practices.
• Manage budgets, control costs, and identify opportunities for revenue growth and operational efficiency.
• Lead, train, and motivate a remote team of hospitality professionals, fostering a collaborative and high-performance culture.
• Ensure compliance with all relevant health, safety, and legal regulations.
• Conduct regular performance reviews and implement performance improvement plans as necessary.
• Source and manage relationships with vendors and suppliers to ensure cost-effectiveness and quality service delivery.
• Analyze operational data and generate reports to inform strategic decision-making.
• Handle escalated guest complaints and ensure timely and satisfactory resolutions.

Requirements

• A minimum of 8 years of progressive experience in hospitality management, with at least 3 years in a senior operational role.
• Proven experience in managing multiple hospitality venues or a large single establishment.
• Strong understanding of hotel operations, F&B, and event management principles.
• Demonstrated ability to manage budgets and P&Ls effectively.
• Excellent leadership, communication, and interpersonal skills, with the ability to manage a remote team effectively.
• Proficiency in hotel management software and general office productivity tools.
• A bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Must have a reliable internet connection and a dedicated home office space conducive to remote work.
• Strong analytical and problem-solving abilities.
• Resilience and the ability to work independently with minimal supervision.

Benefits

• Competitive salary package commensurate with experience.
• Opportunity to work remotely, offering flexibility and work-life balance.
• Professional development and continuous learning opportunities.
• Contribution to a growing and innovative hospitality group.
• Access to cutting-edge technology and operational tools.
• A supportive and forward-thinking work environment.
• Performance-based bonuses and incentives.