Senior Operations Manager - Luxury Hospitality

Placements24; Midrand; Hybride; ZAR 1 000 000 - 1 700 000; Plein temps

Avantages offerts par ce poste

Health insurance

Bonuses

Employee discounts

Relocation assistance

Pension fund

Résumé du poste

Placements24 is seeking a Senior Operations Manager for our flagship hospitality property in Midrand, Gauteng.

This executive will oversee daily hotel operations, driveguest satisfaction, and lead multiple departments to maintain luxury standards.

Qualifications

• 7+ years in hospitality management with 3+ years in a senior role.
• Experience in luxury hotel operations is essential.
• Bachelor's in Hospitality Management or Business Administration; Master’s is a plus.
• Strong financial acumen and P&L management experience.
• Proven leadership and communication skills.

Responsabilités

• Oversee daily hotel operations across front desk, housekeeping, F&B and events.
• Develop and implement strategies to boost guest satisfaction and loyalty.
• Manage budgets, control costs, and ensure profitability across departments.
• Lead, train, and motivate a diverse team of hospitality professionals.
• Ensure compliance with health, safety, hygiene regulations and policies.
• Collaborate with department heads to coordinate activities and resolve issues.
• Monitor industry trends to continuously improve service and efficiency.
• Conduct regular performance reviews and provide feedback to staff.
• Manage supplier relationships and procurement of quality goods at competitive prices.
• Address escalated guest complaints with professionalism and efficiency.

Connaissances

Leadership

Financial acumen

Communication skills

Decision making

Team motivation

Formation

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Master's degree (advantage)

Outils

PMS software

Description du poste

About the Role

Our client, a prestigious hospitality group, is seeking an experienced and dynamic Senior Operations Manager to oversee and elevate the guest experience at their flagship establishment in **Midrand, Gauteng**. This pivotal role requires a strategic thinker with a proven track record in managing complex operational environments within the high-end hospitality sector. You will be instrumental in driving efficiency, maintaining impeccable service standards, and fostering a culture of excellence among your teams. This is an exciting opportunity to make a significant impact in a renowned organization, working within a stimulating and upscale environment. We are looking for a leader who is passionate about service delivery and possesses a keen eye for detail to ensure every aspect of our operations exceeds guest expectations and aligns with our brand's luxury positioning.

Key Responsibilities

• Oversee all daily operations of the hotel, including front desk, housekeeping, food and beverage, and events.
• Develop and implement operational strategies to enhance guest satisfaction and loyalty.
• Manage budgets, control costs, and ensure profitability across all operational departments.
• Lead, train, and motivate a diverse team of hospitality professionals to achieve high performance.
• Ensure compliance with all health, safety, and hygiene regulations and company policies.
• Collaborate with other department heads to coordinate activities and resolve operational issues.
• Monitor industry trends and best practices to continuously improve service offerings and operational efficiency.
• Conduct regular performance reviews and provide constructive feedback to staff.
• Manage supplier relationships and ensure the procurement of quality goods and services at competitive prices.
• Handle escalated guest complaints with professionalism and efficiency.

Requirements

• Minimum of 7 years of progressive experience in hospitality management, with at least 3 years in a senior operational role.
• Proven experience in luxury hotel operations is essential.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree is a plus.
• Strong financial acumen and experience with P&L management.
• Exceptional leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other relevant software.
• Ability to work under pressure and make sound decisions in a fast-paced environment.
• A passion for delivering outstanding guest service and creating memorable experiences.
• Knowledge of current hospitality trends and market dynamics.
• Willingness to work flexible hours, including evenings, weekends, and public holidays as required.

Benefits

• Competitive annual salary of R .
• Comprehensive health insurance package.
• Opportunities for professional development and career advancement within a growing international brand.
• Performance-based bonuses.
• Generous employee discount on hotel stays and services across the group.
• Access to state-of-the-art facilities and a supportive work environment.
• Relocation assistance may be available for exceptional candidates.
• Pension fund contribution.