Senior Helpdesk Technician

Placements24; Randburg; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

On-site position

Professional development

Training and certifications

Time off

Latest IT tools

Job summary

Placements24 seeks a Senior Helpdesk Technician to join the Randburg IT support team. You will provide advanced technical support to internal users, resolve complex hardware, software, and network issues, and mentor junior technicians.

You will help maintain the stability and efficiency of the IT infrastructure to ensure business continuity in Gauteng. A seasoned professional will advance their career in a dynamic organisation.

Qualifications

• Minimum 4 years in a Helpdesk or IT support role, in a senior capacity.
• Strong knowledge of Windows and macOS, Microsoft 365, and network protocols.
• Certifications like CompTIA A+, Network+, MCSA are a plus.

Responsibilities

• Provide advanced troubleshooting for complex IT support tickets.
• Manage and maintain IT infrastructure including servers and network devices.
• Oversee installation, configuration, and maintenance of software and hardware.
• Develop and implement IT support policies and procedures.
• Mentor and train junior helpdesk technicians.
• Ensure timely resolution of incidents meeting SLAs.

Skills

Senior experience

Windows/macOS

Microsoft 365

Networking protocols

Troubleshooting

Communication skills

Education

CompTIA A+

Network+

MCSA

Tools

Microsoft 365

Virtualization

Cloud technologies

Servers & networks

Job description

About the Role

Our client is seeking an experienced Senior Helpdesk Technician to join their IT support team in Randburg . In this role, you will be responsible for providing advanced technical support to internal users, resolving complex hardware, software, and network issues, and mentoring junior technicians. You will play a key role in maintaining the stability and efficiency of the company's IT infrastructure, ensuring business continuity. This is an excellent opportunity for a seasoned professional to advance their career in IT support within a dynamic organization in the Gauteng province.

Key Responsibilities

• Provide advanced troubleshooting and resolution for complex IT support tickets.
• Manage and maintain IT infrastructure, including servers, workstations, and network devices.
• Oversee the installation, configuration, and maintenance of software and hardware.
• Develop and implement IT support policies and procedures.
• Mentor and train junior helpdesk technicians, fostering their technical development.
• Ensure timely resolution of incidents and requests, meeting established SLAs.

Requirements

• Minimum of 4 years of experience in a Helpdesk or IT Support role, with significant experience in a senior capacity.
• In-depth knowledge of Windows and macOS operating systems, Microsoft 365, and network protocols.
• Experience with server administration , virtualization, and cloud technologies is highly desirable.
• Strong problem-solving, analytical, and critical thinking skills.
• Excellent communication and interpersonal skills for effective user support in Randburg .
• Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are a plus.

Benefits

• Competitive salary and comprehensive benefits package.
• On-site position in a modern office facility in Randburg .
• Opportunities for professional development, certifications, and training.
• A supportive team environment with clear paths for career advancement.
• Paid time off and company holidays.
• Access to the latest IT tools and technologies.