Helpdesk Support Analyst - Randburg

Placements24; Randburg; Hybrid; ZAR 167,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Medical coverage

Retirement fund

Professional development

Job summary

Placements24 in Randburg is seeking a skilled Helpdesk Support Analyst to join our team. You will provide timely technical assistance to internal users and external clients, balancing office-based support with remote work in a modern IT environment.

You will diagnose hardware, software and network issues, install and maintain computer systems, document requests in the helpdesk system, and assist with user training.

Qualifications

• Proven experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of operating systems, common applications, and basic networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with IT support ticketing systems and remote access tools.
• Good communication skills and the ability to explain technical issues clearly.

Responsibilities

• Provide technical support for hardware, software, and network issues to end-users.
• Diagnose and resolve technical problems efficiently, escalating when necessary.
• Install, configure, and maintain computer systems and related software.
• Document all support requests, solutions, and system updates in the helpdesk system.
• Assist with user training and provide guidance on IT best practices.

Skills

Troubleshooting

Problem-solving

Communication

Customer service

Remote support

Tools

Remote access tools

IT ticketing system

Job description

About the Role

Our client is looking for a skilled Helpdesk Support Analyst to join their team in Randburg . This role is critical in providing timely and effective technical assistance to internal users and external clients, ensuring smooth operation of IT systems and services. You will work within a hybrid model, balancing essential office-based support with the flexibility of remote work, contributing to a modern IT infrastructure in the heart of Gauteng .

Key Responsibilities

• Provide technical support for hardware, software, and network issues to end-users.
• Diagnose and resolve technical problems efficiently, escalating when necessary.
• Install, configure, and maintain computer systems and related software.
• Document all support requests, solutions, and system updates in the helpdesk system.
• Assist with user training and provide guidance on IT best practices.

Requirements

• Proven experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of operating systems, common applications, and basic networking concepts.
• Excellent problem-solving and troubleshooting skills.
• Familiarity with IT support ticketing systems and remote access tools.
• Good communication skills and the ability to explain technical issues clearly.

Benefits

• Competitive monthly salary commensurate with experience.
• Hybrid work model offering flexibility and work-life balance.
• Full medical coverage and retirement fund participation.
• Access to professional development and IT certification programs.
• A dynamic and collaborative IT team environment.