Helpdesk Support Technician

Placements24; Klerksdorp; On-site; ZAR 160,000 - 200,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

IT certifications support

Professional development

Collaborative team environment

Stable employment

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join our IT support team in Klerksdorp. You will provide first-level support for hardware, software, and network issues, ensuring smooth IT operations for employees from our Klerksdorp base.

Responsibilities include diagnosing problems, installing hardware and software, managing user accounts, and maintaining IT documentation. A customer-focused attitude and strong communication skills are essential.

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of PC hardware, Windows and macOS operating systems.
• Familiarity with TCP/IP, DNS and DHCP networking concepts.
• Excellent troubleshooting and problem-solving abilities.
• Customer-focused with strong communication skills, based in Klerksdorp.

Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems via phone, email, or in-person support.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Create and maintain IT documentation, including user guides and troubleshooting steps.

Skills

Helpdesk experience

Hardware & OS knowledge

Networking concepts

Troubleshooting ability

Customer communication

Tools

Windows OS

macOS

Job description

About the Role

Our client is seeking a skilled and proactive Helpdesk Support Technician to join their IT support team in Klerksdorp . This role is essential for ensuring the smooth operation of IT services for employees, providing timely technical assistance and resolving hardware, software, and network issues. You will be instrumental in maintaining productivity and supporting our client's technological infrastructure. Working within a dedicated IT department, you will contribute to a culture of technical excellence and efficient problem resolution from our Klerksdorp base.

Key Responsibilities

• Provide first-level technical support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical problems via phone, email, or in-person support.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts, permissions, and access rights.
• Create and maintain IT documentation, including user guides and troubleshooting steps.

Requirements

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Customer-focused attitude and good communication skills, based in our Klerksdorp office.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive medical and retirement benefits package.
• Opportunities for IT certifications and professional development.
• A collaborative and supportive team environment.
• Stable employment with a well-established company in Klerksdorp .