Helpdesk Analyst

Placements24; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Diverse IT challenges

Medical aid and retirement benefits

Advanced technical training and certs

Career progression in IT

Job summary

Placements24 in Centurion, Gauteng, is seeking a proactive Helpdesk Analyst to join the IT support team. You will act as the first point of contact for employees, diagnosing hardware, software, and network issues and resolving them to minimize downtime.

This role offers exposure to a wide range of technologies, access to advanced training, and a collaborative IT department that values operational excellence and employee development.

Qualifications

• Proven experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of computer hardware, Windows and macOS, and common software applications.
• Familiarity with network troubleshooting principles.
• Excellent diagnostic and problem-solving skills.
• Customer-focused attitude with strong communication and interpersonal abilities.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Troubleshoot and resolve user incidents, ensuring minimal disruption to business operations.
• Manage user accounts, permissions, and access rights within the IT environment.
• Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Assist in the development and implementation of IT policies and procedures.

Skills

First-level IT support

Hardware & software

Windows/macOS

Networking basics

Customer service

Job description

About the Role

Our client is seeking a proactive and technically adept Helpdesk Analyst to join their IT support team in Centurion, Gauteng . This role is pivotal in ensuring the smooth operation of our client's IT infrastructure by providing timely and effective technical support to all employees. You will be the first line of defense for IT-related issues, diagnosing hardware, software, and network problems and implementing solutions. This is an excellent opportunity for an individual passionate about technology and customer service, looking to contribute to a robust IT environment within a company that values operational excellence and employee development.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person.
• Install, configure, and maintain computer hardware, operating systems, and standard business applications.
• Troubleshoot and resolve user incidents, ensuring minimal disruption to business operations.
• Manage user accounts, permissions, and access rights within the IT environment.
• Document all support requests, troubleshooting steps, and resolutions in the IT ticketing system.
• Assist in the development and implementation of IT policies and procedures.

Requirements

• Proven experience as a Helpdesk Analyst or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with network troubleshooting principles and concepts.
• Excellent diagnostic and problem-solving skills.
• A customer-focused attitude with strong communication and interpersonal abilities.

Benefits

• Competitive salary package.
• Opportunity to work on diverse IT challenges in a professional setting.
• Comprehensive medical aid and retirement fund benefits.
• Access to advanced technical training and certifications.
• A collaborative IT department with opportunities for career progression.