Technical Helpdesk Officer

Placements24; Randburg; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

On-site training

Medical aid

Pension fund

Job summary

Placements24 is seeking a skilled Technical Helpdesk Officer to join their Randburg team. This office-based role provides first-line IT support to employees, troubleshooting hardware and software issues to keep services running smoothly.

You will log requests, diagnose problems, explain technical details to non-technical users, and escalate complex issues as needed. The role includes on-site training and a stable work environment.

Qualifications

• Experience in a technical helpdesk or IT support role.
• Proficiency with Windows operating systems and standard office software.
• Basic understanding of networking concepts and hardware components.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication skills, capable of explaining technical issues to non-technical users.

Responsibilities

• Respond to and log IT support requests from end-users promptly and accurately.
• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve common IT problems, escalating complex issues as needed.
• Assist with the installation, configuration, and maintenance of IT equipment.
• Support users with account management and access permissions.
• Maintain documentation of IT procedures and solutions.

Skills

Windows OS knowledge

Networking concepts

Diagnostic problem-solving

Communication skills

IT support mindset

Job description

About the Role

Our client requires a skilled Technical Helpdesk Officer to join their established team in Randburg . This role is fundamental to ensuring the smooth operation of IT services for all employees, requiring proactive troubleshooting and efficient problem resolution. You will handle a variety of technical issues, from hardware malfunctions to software glitches, providing essential support. This position offers a great chance to work within a professional IT department and enhance your technical support skills in a consistent, office-based environment.

Key Responsibilities

• Respond to and log IT support requests from end-users promptly and accurately.
• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve common IT problems, escalating complex issues as needed.
• Assist with the installation, configuration, and maintenance of IT equipment.
• Support users with account management and access permissions.
• Maintain documentation of IT procedures and solutions.

Requirements

• Previous experience in a technical helpdesk or IT support role.
• Proficiency with Windows operating systems and standard office software.
• Basic understanding of networking concepts and hardware components.
• Strong diagnostic and problem-solving capabilities.
• Excellent communication skills, capable of explaining technical issues to non-technical users.
• A commitment to providing high-quality IT support.

Benefits

• Competitive salary based on experience.
• On-site IT support training and development.
• Medical aid benefits.
• Company pension fund.
• Stable working environment in Randburg .