Helpdesk Support Technician

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 167,000 - 335,000; Full time

Benefits offered by this job

Fully remote work arrangement

Comprehensive health coverage

Paid training and IT certifications

Collaborative virtual team culture

Job summary

Placements24 is seeking a skilled Helpdesk Support Technician to join a fully remote technical support team. You will troubleshoot hardware, software, and network issues for end-users and ensure smooth IT operations from your location near Nelspruit, nationwide.

This role emphasizes customer-centric problem solving, independent work, and timely ticket resolution. You will gain access to paid training, IT certifications, and a collaborative virtual team culture with competitive salary and

Qualifications

• 1-3 years of experience in a helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Basic understanding of network protocols and security best practices.
• Experience with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Provide first and second-level technical support to end-users via remote assistance tools.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and upgrade computer hardware and software applications.
• Manage user accounts and permissions within Active Directory.
• Document support incidents, solutions, and procedures in the ticketing system.
• Assist with IT asset management and inventory tracking.

Skills

Windows/macOS troubleshooting

Remote support

Ticketing systems experience

Customer service

Time management

Communication skills

Tools

Active Directory

Ticketing systems

Remote support tools

Job description

About the Role

Our client is looking for a skilled and motivated Helpdesk Support Technician to join their fully remote technical support team. You will be responsible for providing comprehensive IT support to end-users, troubleshooting hardware, software, and network issues, and ensuring the smooth operation of their IT infrastructure. This role requires excellent problem-solving skills and a customer-centric approach, even when working remotely. This is an exciting opportunity to join a growing company and contribute to a seamless technological experience for users nationwide, working from your preferred location near Nelspruit.

Key Responsibilities

• Provide first and second-level technical support to end-users via remote assistance tools.
• Diagnose and resolve hardware, software, network, and peripheral device issues.
• Install, configure, and upgrade computer hardware and software applications.
• Manage user accounts and permissions within Active Directory.
• Document support incidents, solutions, and procedures in the ticketing system.
• Assist with IT asset management and inventory tracking.

Requirements

• 1-3 years of experience in a helpdesk or technical support role.
• Proficiency in troubleshooting Windows and macOS environments.
• Basic understanding of network protocols and security best practices.
• Experience with remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary with regular performance reviews.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health insurance coverage.
• Paid training and opportunities for IT certifications.
• A collaborative and supportive virtual team culture.