Helpdesk Technician

Placements24; Durban; Hybrid; ZAR 167,000 - 246,000; Full time

Benefits offered by this job

Health insurance

Remote work

Career development

Salary reviews

Job summary

Placements24 is seeking a skilled Helpdesk Technician to join our Durban IT support team. You will diagnose and resolve issues with hardware, software, and networks, delivering prompt, clear guidance to users.

You’ll respond to tickets, guide users through solutions, and escalate complex problems to senior staff. The role includes a competitive salary, comprehensive health cover, and opportunities for IT certification.

Qualifications

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network troubleshooting and remote support tools.
• Excellent diagnostic and problem-solving abilities.
• Good communication and customer service skills, with the ability to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and service requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide users through step-by-step solutions and educate them on the use of IT systems.
• Escalate unresolved issues to senior technical staff or appropriate IT teams for resolution.

Skills

Helpdesk experience

Hardware knowledge

Network troubleshooting

Remote support

Diagnostic skills

Customer service

Tools

Remote support tools

Job description

About the Role

Our client is looking for a skilled and responsive Helpdesk Technician to be a part of their support infrastructure in Durban . This role involves providing technical assistance and support related to computer systems, software, and hardware. You will be essential in ensuring smooth IT operations for our users, diagnosing and resolving technical issues promptly. We seek individuals who are technically adept, possess strong troubleshooting skills, and are committed to delivering high-quality technical support remotely and occasionally in-person.

Key Responsibilities

• Provide first-level technical support and troubleshooting for hardware, software, and network issues.
• Respond to helpdesk tickets and service requests in a timely and efficient manner.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Guide users through step-by-step solutions and educate them on the use of IT systems.
• Escalate unresolved issues to senior technical staff or appropriate IT teams for resolution.

Requirements

• Proven experience as a Helpdesk Technician or similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Familiarity with network troubleshooting and remote support tools.
• Excellent diagnostic and problem-solving abilities.
• Good communication and customer service skills, with the ability to explain technical concepts clearly.

Benefits

• Competitive salary package with regular reviews.
• Comprehensive health insurance coverage.
• Opportunities for IT certifications and skill development.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Access to modern collaborative tools and a supportive IT team.