Senior E-commerce Operations Specialist

Placements24; Mtubatuba Local Municipality; On-site; ZAR 550,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Comprehensive benefits package

Job summary

Placements24 in Richards Bay, KwaZulu-Natal, is seeking a Senior E-commerce Operations Specialist to optimize online sales channels and ensure seamless customer experiences from order to delivery. You will oversee inventory, order fulfillment, shipping logistics, and customer service, collaborating with marketing and IT to drive sales growth.

The role requires at least four years in e-commerce operations, proficiency with Shopify/Magento/WooCommerce, and strong analytical and project-management

Qualifications

• Bachelor's degree in business, logistics, marketing or related field.
• 4+ years in e-commerce operations with focus on online sales and fulfilment.
• Experience with major e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong inventory, order processing and shipping logistics knowledge.
• Analytical skills to interpret data and generate actionable insights.
• Excellent communication, problem-solving and project-management abilities.
• Experience managing third-party vendors and service providers.
• Proficient with e-commerce analytics tools (Google Analytics).
• Ability to thrive in a fast-paced digital environment.
• Familiarity with digital marketing concepts is a plus.
• Must be based in or willing to relocate to Richards Bay, KwaZulu-Natal and be available for on-site operations.

Responsibilities

• Oversee day-to-day e-commerce platform operations including site maintenance and content updates.
• Ensure accurate inventory management across all online channels.
• Coordinate order processing, fulfilment, and shipping logistics to meet delivery timelines.
• Develop strategies to optimise the online customer journey and reduce cart abandonment.
• Monitor website performance and provide regular management reports.
• Manage relationships with third-party logistics providers and carriers.
• Handle customer inquiries related to online orders, shipping and returns.
• Implement quality control measures for e-commerce operations.
• Stay updated with e-commerce trends and best practices.
• Collaborate with marketing and IT to enhance the online shopping experience and drive sales.

Skills

Analytical thinking

Communication

Project management

Vendor management

Digital mindset

Education

Bachelor's degree in Business/Logistics/Marketing

Tools

Shopify

Magento

WooCommerce

Google Analytics

Job description

About the Role

Our client, a dynamic online retailer, is seeking a highly organized and detail-oriented Senior E-commerce Operations Specialist to manage and optimize their online sales channels. This critical role, based in Richards Bay, KwaZulu-Natal , will focus on ensuring a seamless customer experience from order placement to delivery. You will oversee inventory management, order fulfillment, shipping logistics, and customer service related to online sales. The ideal candidate has a strong understanding of e-commerce platforms, supply chain management, and a passion for driving operational excellence in a digital environment. This is an excellent opportunity to shape the e-commerce strategy for a growing brand in a key coastal location.

Key Responsibilities

• Manage and oversee the day-to-day operations of the e-commerce platform, including website maintenance and content updates.
• Ensure accurate and timely inventory management across all online sales channels.
• Coordinate order processing, fulfillment, and shipping logistics to meet customer expectations and delivery timelines.
• Develop and implement strategies to optimize the online customer journey and reduce cart abandonment rates.
• Monitor website performance, analyze key e-commerce metrics, and provide regular reports to management.
• Manage relationships with third-party logistics providers and shipping carriers.
• Handle customer inquiries and resolve issues related to online orders, shipping, and returns promptly and professionally.
• Implement and enforce quality control measures for all e-commerce operations.
• Stay up-to-date with the latest e-commerce trends, technologies, and best practices.
• Collaborate with marketing and IT teams to enhance the online shopping experience and drive sales growth in Richards Bay, KwaZulu-Natal .

Requirements

• Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.
• Minimum of 4 years of experience in e-commerce operations, with a strong focus on online sales management and fulfillment.
• Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Solid understanding of inventory management systems, order processing, and shipping logistics.
• Excellent analytical skills with the ability to interpret data and generate actionable insights.
• Strong communication, problem-solving, and project management skills.
• Experience in managing third-party vendors and service providers.
• Proficiency in using e-commerce analytics tools (e.g., Google Analytics).
• Ability to work effectively in a fast-paced, evolving digital environment.
• Familiarity with digital marketing concepts is a plus.
• Must be based in or willing to relocate to Richards Bay, KwaZulu-Natal and available for on-site operations.

Benefits

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package. This role provides a significant opportunity to influence the growth and success of the company's online presence. You'll work in a stimulating environment with a focus on innovation and customer satisfaction. Professional development opportunities are readily available. The position is located in the industrial and port city of Richards Bay, KwaZulu-Natal .