E-commerce Operations Specialist - Retail

Placements24; Pretoria; Hybrid; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Fully remote position

Flexible working hours

Home office setup assistance

Job summary

Placements24 based in Pretoria seeks an experienced E-commerce Operations Specialist to optimize day-to-day store operations, inventory accuracy, order fulfillment and customer service for a rapidly growing online retailer.

The role focuses on platform proficiency (Shopify, WooCommerce, Magento), analytics, remote collaboration, and driving efficiency of the online customer journey from listing to after-sales support in a fully remote capacity.

Qualifications

• Minimum of 3 years in e-commerce operations or online retail.
• Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento).
• Strong understanding of inventory management systems and logistics.
• Excellent analytical skills and experience with web analytics tools (Google Analytics).
• Excellent written and verbal communication skills.
• Customer-centric approach with a passion for providing outstanding service.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Relevant degree or diploma in Business, IT, or Marketing is advantageous.

Responsibilities

• Manage and optimize online store operations across various e-commerce platforms.
• Ensure accurate product listings, descriptions, pricing, and inventory levels.
• Oversee the order fulfillment process, coordinating with warehousing and logistics partners.
• Monitor website performance, identify issues, and implement solutions to improve user experience.
• Handle customer inquiries, complaints, and returns via email, chat, and phone.
• Analyze sales data, website traffic and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional activities and campaign execution.
• Manage relationships with third-party service providers, including shipping carriers and payment gateways.
• Develop and maintain operational documentation and SOPs.
• Contribute to strategic planning for e-commerce growth and scalability.

Skills

Analytical skills

Customer service orientation

Detail-oriented

Remote work

Education

Bachelor's degree or diploma in Business/IT/Marketing

Tools

Shopify

WooCommerce

Magento

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a meticulous and proactive E-commerce Operations Specialist to join their dynamic team based in Pretoria. This role is crucial for ensuring the smooth and efficient day-to-day operations of our online store, managing everything from inventory accuracy to order fulfillment and customer service. The ideal candidate will have a strong understanding of e-commerce platforms, logistics, and digital marketing principles. You will play a key role in optimizing the online customer journey, from website navigation to post-purchase support, ensuring a seamless experience. We are looking for someone who is data-driven, detail-oriented, and possesses excellent problem-solving skills to address operational challenges proactively. This is a fantastic opportunity to contribute to the growth of an exciting e-commerce business in Gauteng, with a focus on driving efficiency and customer satisfaction in a fully remote capacity.

Key Responsibilities

• Manage and optimize online store operations across various e-commerce platforms.
• Ensure accurate product listings, descriptions, pricing, and inventory levels.
• Oversee the order fulfillment process, coordinating with warehousing and logistics partners.
• Monitor website performance, identify issues, and implement solutions to improve user experience.
• Handle customer inquiries, complaints, and returns via email, chat, and phone.
• Analyze sales data, website traffic and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional activities and campaign execution.
• Manage relationships with third-party service providers, including shipping carriers and payment gateways.
• Develop and maintain operational documentation and standard operating procedures (SOPs).
• Contribute to strategic planning for e-commerce growth and scalability.

Requirements

• Minimum of 3 years of experience in e-commerce operations or a similar online retail role.
• Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
• Strong understanding of inventory management systems and logistics.
• Excellent analytical skills and experience with web analytics tools (e.g., Google Analytics).
• Exceptional written and verbal communication skills.
• Customer-centric approach with a passion for providing outstanding service.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Detail-oriented with a high degree of accuracy.
• Experience with digital marketing concepts is a plus.
• Relevant degree or diploma in Business, IT, or Marketing is advantageous.

Benefits

• Competitive salary package for this fully remote position.
• Opportunity to work with a growing and innovative e-commerce company.
• Flexible working hours and the ability to work from anywhere.
• Professional development and training opportunities.
• Contribution towards home office setup or co-working space.
• Be part of a collaborative and forward-thinking team.