E-commerce Operations & Social Media Manager

Placements24; Midrand; On-site; ZAR 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical and retirement contributions

Midrand facility

Job summary

Placements24 in Midrand, Gauteng, seeks an experienced E-commerce Operations & Social Media Manager to oversee the online store, order fulfillment integration, inventory control, and customer service. You will drive growth by crafting engaging social media strategies, content and email campaigns while ensuring a seamless user experience and high conversion rates.

The role requires a minimum of 6 years in e-commerce operations with a strong social media marketing background, proficiency with

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• 6+ years of experience in e-commerce operations and management with a strong social media component.
• Proven experience with e-commerce platforms (Shopify, Magento).
• Proven track record in social media strategy and campaigns.
• Proficiency in e-commerce analytics, Google Analytics, and social media management tools.

Responsibilities

• Manage all aspects of the e-commerce platform including website performance, order fulfillment integration, inventory management, and customer service.
• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty.
• Oversee content creation for social media, website, and email marketing campaigns.
• Analyze sales data, website analytics, and social metrics to optimize performance and drive conversions.
• Implement and manage paid social media advertising campaigns to meet objectives.
• Collaborate with suppliers, logistics, and internal teams to ensure efficient order processing and delivery.
• Monitor customer feedback and reviews, responding to maintain satisfaction.
• Stay updated on e-commerce best practices and trends.
• Manage the e-commerce marketing budget.
• Ensure the website is optimized for SEO and UX.

Skills

E-commerce operations

Social media marketing

Data analytics

Budget management

Vendor/logistics coordination

Communication

Education

Bachelor's degree

Tools

Shopify

Magento

Google Analytics

Google Ads

Facebook Ads

Job description

About the Role

Our client, a thriving online business, is seeking a dynamic and operationally focused E-commerce Operations & Social Media Manager to oversee their digital presence and sales channels. This critical role, based in Midrand, Gauteng , will be responsible for ensuring the smooth day-to-day functioning of the e-commerce platform while simultaneously driving engagement and growth through strategic social media initiatives. The ideal candidate will possess a strong blend of operational acumen, marketing savvy, and a passion for delivering exceptional customer experiences. This is an exciting opportunity to lead key aspects of a growing online enterprise.

Key Responsibilities

• Manage all aspects of the e-commerce platform, including website performance, order fulfillment integration, inventory management, and customer service.
• Develop and execute social media strategies to increase brand awareness, engagement, and customer loyalty across various platforms.
• Oversee the creation and curation of compelling content for social media, website, and email marketing campaigns.
• Analyze e-commerce sales data, website analytics, and social media metrics to identify trends, optimize performance, and drive conversions.
• Implement and manage paid social media advertising campaigns to achieve specific marketing objectives.
• Collaborate with suppliers, logistics partners, and internal teams to ensure efficient order processing and timely delivery.
• Monitor customer feedback and online reviews, responding promptly and resolving issues to maintain customer satisfaction.
• Stay updated on e-commerce best practices, new technologies, and social media trends.
• Manage the e-commerce marketing budget effectively.
• Ensure the website is optimized for search engines (SEO) and user experience (UX).

Requirements

• Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
• Minimum of 6 years of experience in e-commerce operations and management, with a strong component of social media marketing.
• Proven experience in managing and optimizing e-commerce platforms (e.g., Shopify, Magento).
• Demonstrated success in developing and executing social media strategies and campaigns.
• Proficiency in e-commerce analytics, Google Analytics, and social media management tools.
• Strong understanding of inventory management, order fulfillment, and logistics.
• Excellent problem-solving and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively.
• Experience with digital advertising platforms (e.g., Google Ads, Facebook Ads).
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• Our client offers a competitive salary and performance-based bonuses, along with a comprehensive benefits package including medical and retirement contributions.
• This role is based at our modern facility in Midrand, Gauteng , offering a convenient and professional working environment.
• Opportunities for professional development, training, and career advancement within a growing company are readily available.
• Join a team that values efficiency, innovation, and a commitment to customer satisfaction.