E-commerce Operations Manager

Placements24; Cape Town; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Medical aid and retirement fund

Generous leave policy

Professional development opportunities

Performance-based bonuses

Wellness programs

Training and workshops

Job summary

Placements24 in Cape Town is seeking an experienced E-commerce Operations Manager to oversee day-to-day platform operations, from order fulfillment to delivery, ensuring a seamless customer experience.

You will streamline logistics, manage inventory, and coordinate with internal teams and external partners to drive efficiency in a fast-growing online retail environment.

Qualifications

• Bachelor's degree in supply chain, business admin, or related field.
• 6+ years’ experience in e-commerce operations or supply chain.
• Experience in order fulfillment, logistics and inventory.
• Strong understanding of e-commerce platforms and backend systems.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple projects and priorities.
• Strong negotiation and vendor management skills.
• Proficiency with operational and inventory management software.
• Excellent communication and collaboration across teams.
• Experience with process improvements.
• Adaptable to fast-paced e-commerce environment.
• Leadership experience is a plus.

Responsibilities

• Manage end-to-end e-commerce operational processes including order fulfillment, shipping and returns.
• Oversee inventory management to maintain stock levels and minimize stockouts or overstock.
• Monitor website performance and liaise with IT for timely fixes.
• Develop strategies to improve supply chain and logistics efficiency.
• Manage relationships with 3PLs and suppliers.
• Ensure compliance with regulations and company policies.
• Analyze operational data and implement improvements.
• Coordinate with customer service to resolve issues impacting experience.
• Contribute to new e-commerce initiatives and feature rollouts.
• Implement and maintain workflows and documentation.
• Ensure product information accuracy across the platform.
• Manage operational budgets and track expenditures.

Skills

Operations management

E-commerce

Logistics

Inventory management

Vendor management

Analytical skills

Communication

Education

Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or related field

Tools

Operational software

Inventory management software

Job description

About the Role

Our client, a leading online retailer based in the picturesque city of Cape Town, is looking for a highly organized and results-oriented E-commerce Operations Manager. This critical role involves overseeing the day-to-day operations of our e-commerce platform, ensuring a seamless customer experience from browsing to delivery. The successful candidate will be responsible for streamlining logistics, managing inventory, optimizing website functionality, and coordinating with various internal teams and external partners. This is an excellent opportunity for a seasoned operations professional to make a significant impact within a dynamic and expanding business located in Cape Town, Western Cape. We are committed to operational excellence and customer satisfaction, and this role is central to achieving those goals.

Key Responsibilities

• Manage the end-to-end e-commerce operational processes, including order fulfillment, shipping, and returns.
• Oversee inventory management to ensure accurate stock levels and minimize stockouts or overstock situations.
• Monitor website performance, identify technical issues, and liaise with the IT department for timely resolution.
• Develop and implement strategies to improve the efficiency and effectiveness of the supply chain and logistics operations.
• Manage relationships with third-party logistics providers (3PLs) and other suppliers.
• Ensure compliance with all relevant regulations and company policies related to e-commerce operations.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Coordinate with customer service teams to resolve operational issues impacting customer experience.
• Contribute to the development and execution of new e-commerce initiatives and feature rollouts.
• Implement and maintain operational workflows and documentation.
• Ensure product information accuracy and consistency across the e-commerce platform.
• Manage operational budgets and track expenditures.

Requirements

• Bachelor's degree in Supply Chain Management, Business Administration, Operations Management, or a related field.
• At least 6 years of experience in e-commerce operations or supply chain management.
• Demonstrated experience in managing order fulfillment, logistics, and inventory.
• Strong understanding of e-commerce platforms and backend systems.
• Excellent problem-solving and analytical skills.
• Proven ability to manage multiple projects and prioritize tasks effectively.
• Strong negotiation and vendor management skills.
• Proficiency in using operational and inventory management software.
• Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Experience in developing and implementing process improvements.
• Adaptability to a fast-paced and evolving e-commerce environment.
• Leadership experience is a plus.

Benefits

• Attractive annual salary package, reflecting your expertise and contribution.
• Comprehensive medical aid and retirement fund contributions.
• Generous leave policy.
• Opportunities for professional growth and development in a thriving industry.
• A dynamic and collaborative work environment in the beautiful city of Cape Town.
• Employee wellness programs.
• Company-sponsored training and workshops.
• Exposure to innovative e-commerce technologies and practices.
• Performance-based bonuses.
• The chance to be part of a growing and respected brand.