E-commerce Operations Manager

Placements24; Johannesburg; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Staff discounts

Job summary

Placements24 in Randburg, Gauteng, seeks an experienced E-commerce Operations Manager to oversee the entire online order fulfillment process, including website management, order processing, warehousing, shipping, and customer service. You will lead a team and collaborate with IT and logistics to optimize accuracy and speed.

The role requires a Bachelor’s degree and 5+ years in e-commerce operations, with hands-on experience in Shopify or Magento, IMS/WMS systems, and driving continuous

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations management or a similar role.
• Proven experience in managing online order fulfillment, warehousing, and logistics.
• Strong understanding of e-commerce platforms (Shopify, Magento) and associated technologies.
• Excellent leadership, team management, and communication skills.
• Proficiency in data analysis and experience with operational reporting.
• Strong problem-solving abilities and a proactive approach to operational challenges.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be based in or willing to commute to Randburg, Gauteng.
• Experience with IMS and WMS is essential.

Responsibilities

• Oversee all aspects of the e-commerce operations, including website management, order processing, inventory control, and fulfillment.
• Manage relationships with third-party logistics (3PL) providers, shipping carriers, and other operational vendors.
• Lead and develop a team of operations staff, fostering a culture of efficiency, accuracy, and continuous improvement.
• Implement and refine operational processes to enhance order accuracy, reduce delivery times, and minimize costs.
• Monitor website performance, troubleshoot technical issues, and collaborate with IT teams for resolutions.
• Ensure accurate inventory levels are maintained and manage stock replenishment strategies.
• Develop and implement strategies to improve the online customer service experience and resolve escalated issues promptly.
• Analyze operational data to identify trends, opportunities for improvement, and key performance indicators (KPIs).
• Ensure compliance with all relevant regulations, including data privacy and consumer protection laws.
• Stay updated on e-commerce trends and best practices to maintain a competitive edge.

Skills

Leadership

Communication

Data analysis

Problem solving

Multitasking

Education

Bachelor's degree in Business or related field

Tools

Shopify

Magento

IMS

WMS

Job description

About the Role

Our client, a leading online retailer, is seeking a highly organized and experienced E-commerce Operations Manager to oversee their operations based out of Randburg, Gauteng . This pivotal role involves managing the entire online order fulfillment process, from website management and order processing to warehousing, shipping, and customer service resolution. The ideal candidate will possess a strong understanding of e-commerce platforms, supply chain management, and logistics, with a proven ability to optimize operations for efficiency and customer satisfaction. You will be responsible for leading a team, implementing best practices, and driving continuous improvement initiatives to ensure a seamless online shopping experience for customers across South Africa. This is a challenging yet rewarding opportunity for a detail-oriented professional looking to make a significant impact in the thriving digital retail space in Gauteng .

Key Responsibilities

• Oversee all aspects of the e-commerce operations, including website management, order processing, inventory control, and fulfillment.
• Manage relationships with third-party logistics (3PL) providers, shipping carriers, and other operational vendors.
• Lead and develop a team of operations staff, fostering a culture of efficiency, accuracy, and continuous improvement.
• Implement and refine operational processes to enhance order accuracy, reduce delivery times, and minimize costs.
• Monitor website performance, troubleshoot technical issues, and collaborate with IT teams for resolutions.
• Ensure accurate inventory levels are maintained and manage stock replenishment strategies.
• Develop and implement strategies to improve the online customer service experience and resolve escalated issues promptly.
• Analyze operational data to identify trends, opportunities for improvement, and key performance indicators (KPIs).
• Ensure compliance with all relevant regulations, including data privacy and consumer protection laws.
• Stay updated on e-commerce trends and best practices to maintain a competitive edge.

Requirements

• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 5 years of experience in e-commerce operations management or a similar role.
• Proven experience in managing online order fulfillment, warehousing, and logistics.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento) and associated technologies.
• Excellent leadership, team management, and communication skills.
• Proficiency in data analysis and experience with operational reporting.
• Strong problem-solving abilities and a proactive approach to operational challenges.
• Ability to manage multiple priorities in a fast-paced environment.
• Must be based in or willing to commute to Randburg, Gauteng .
• Experience with inventory management systems (IMS) and Warehouse Management Systems (WMS) is essential.

Benefits

Our client offers a competitive salary and benefits package, reflecting the importance of this role. You will have the opportunity to lead and shape the operational success of a growing online retail business in Gauteng . Enjoy a dynamic work environment with opportunities for professional development and career advancement. This role provides significant autonomy and the chance to implement strategic improvements in a key sector of the retail industry.

• medical aid
• pension fund
• staff discounts