Senior E-commerce Operations Manager

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Executive salary & performance bonus

Medical aid & retirement fund

Paid time off

Professional development budget

Employee discounts

Car allowance & travel expenses

Modern office facilities

Job summary

Placements24 in Richards Bay, KwaZulu-Natal is seeking a Senior E-commerce Operations Manager to oversee inventory, order fulfillment, logistics, customer service, and website performance for an exceptional online customer experience.

Lead and scale operations with a focus on efficiency, cost savings, and data-driven improvements while mentoring the team and collaborating with marketing and sales on launches.

Qualifications

• Bachelor’s degree in a related field required.
• 6+ years of progressive e-commerce operations experience.
• Proven inventory, logistics, and fulfillment expertise.
• Experience with ERP and WMS systems.
• Strong cross-functional collaboration and leadership.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment and shipping.
• Manage inventory levels and forecast demand.
• Maintain relationships with 3PL providers and carriers.
• Improve procedures to reduce costs and delivery times.
• Lead and develop the operations team.
• Monitor website performance and address IT-related issues.
• Ensure regulatory and quality compliance.
• Collaborate with marketing and sales on launches.

Skills

Inventory management

Logistics

Order fulfillment

E-commerce platforms

Team leadership

Problem solving

Communication skills

ERP/WMS familiarity

Lean/Six Sigma

Data-driven decisions

Education

Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, or related field

Tools

ERP systems

WMS systems

Job description

About the Role

Our client is seeking an experienced and highly organized Senior E-commerce Operations Manager to oversee and optimize all aspects of their online business operations in Richards Bay, KwaZulu-Natal. This critical role involves managing inventory, order fulfillment, logistics, customer service, and website performance to ensure a seamless and exceptional customer experience. The ideal candidate will possess a strong background in e-commerce operations, excellent leadership skills, and a proven ability to drive efficiency and cost savings. You will play a key role in scaling our operations to meet increasing demand and maintaining high standards of service delivery. This position requires a strategic thinker with hands-on operational expertise.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, including warehousing, picking, packing, and shipping.
• Manage inventory levels, forecasting demand, and implementing strategies to minimize stockouts and overstock situations.
• Develop and maintain strong relationships with third-party logistics (3PL) providers and shipping carriers.
• Implement and refine operational procedures to improve efficiency, reduce costs, and enhance delivery times.
• Manage the customer service team and processes, ensuring prompt and effective resolution of customer inquiries and issues.
• Monitor website performance, uptime, and user experience, working with technical teams to address any issues.
• Ensure compliance with all relevant regulations and quality standards.
• Analyze operational data to identify areas for improvement and implement data-driven solutions.
• Lead, mentor, and develop the operations team, fostering a culture of accountability and continuous improvement.
• Collaborate with marketing and sales teams to support promotional activities and product launches.

Requirements

• Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or a related field.
• Minimum of 6 years of progressive experience in e-commerce operations or a related field.
• Proven experience in inventory management, logistics, and fulfillment.
• Strong understanding of e-commerce platforms and related technologies.
• Demonstrated success in managing teams and driving operational efficiency.
• Excellent problem-solving and decision-making skills.
• Proficiency in using ERP and WMS systems.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.

Benefits

• Competitive executive-level salary and performance bonus.
• Opportunity to lead operations for a growing e-commerce business in Richards Bay, KwaZulu-Natal.
• Comprehensive medical aid and retirement fund contributions.
• Significant paid time off and company-mandated leave days.
• Professional development budget for courses and conferences.
• Employee discounts on a wide range of products.
• State-of-the-art office facilities and a positive work environment.
• Car allowance and travel expenses covered for required site visits.