Senior E-commerce Operations Manager

Placements24; Stellenbosch; Hybrid; ZAR 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation package

Health & retirement benefits

Career growth opportunities

Job summary

Placements24 is seeking an experienced Senior E-commerce Operations Manager in Stellenbosch, Western Cape, to optimize the entire e-commerce supply chain—from inventory management to delivery. The role requires strategic process improvement and a track record of handling complex logistics within a growing online retailer.

The position offers a hybrid work arrangement with on-site collaboration and remote flexibility, and a focus on enhancing efficiency, reducing costs, and delivering outstanding

Qualifications

• Bachelor’s degree in SCM, Logistics, Business Admin or related field.
• MBA or Master’s degree is a plus.
• Experience leading e-commerce operations and supply chain teams.

Responsibilities

• Oversee inventory, warehousing, order fulfillment and shipping.
• Develop strategies to improve efficiency, reduce costs, and satisfy customers.
• Manage relationships with 3PLs and suppliers to meet SLAs.
• Implement inventory control to minimize stockouts/overstocks.
• Analyze data to identify bottlenecks and drive improvements.
• Lead and mentor the e-commerce ops team for high performance.
• Ensure compliance with regulations and industry best practices.
• Develop and manage operational budgets and identify savings.
• Collaborate with sales, marketing, and IT for aligned ops capabilities.
• Oversee customer service related to fulfillment and delivery.

Skills

Leadership

Data-driven decision making

Budget management

Team management

Communication

Education

Bachelor's degree in Supply Chain/Logistics/BA/related field

MBA or Master’s degree (a plus)

Tools

WMS

TMS

Job description

About the Role

Our client, a leading and rapidly expanding e-commerce business, is seeking an experienced Senior E-commerce Operations Manager to oversee their critical operational functions. This pivotal role is based in the vibrant academic and technological hub of Stellenbosch, Western Cape. You will be responsible for optimizing the entire e-commerce supply chain, from inventory management and order fulfillment to logistics and customer service, ensuring seamless operations and exceptional customer experiences. The ideal candidate possesses a strong background in e-commerce operations, a strategic mindset for process improvement, and a proven ability to manage complex logistical challenges. This is a unique opportunity to drive operational excellence and contribute significantly to the sustained growth of a prominent online retailer. We are looking for a results-oriented leader who can enhance efficiency, reduce costs, and maintain high standards of service delivery. The position offers a hybrid work arrangement, combining essential on-site collaboration with remote flexibility.

Key Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including inventory management, warehousing, order fulfillment, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics providers (3PLs) and suppliers to ensure service level agreements (SLAs) are met.
• Implement and manage robust inventory control systems to minimize stockouts and overstock situations.
• Analyze operational data to identify bottlenecks and areas for improvement, implementing corrective actions.
• Lead and mentor the e-commerce operations team, fostering a culture of continuous improvement and high performance.
• Ensure compliance with all relevant regulations and industry best practices.
• Develop and manage operational budgets, tracking expenses and identifying cost‑saving opportunities.
• Collaborate with sales, marketing, and IT teams to ensure alignment of operational capabilities with business objectives.
• Oversee the customer service function related to order fulfillment and delivery issues.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field. An MBA or relevant Master's degree is a plus.
• Minimum of 8 years of progressive experience in e-commerce operations and supply chain management.
• Proven track record of successfully managing and optimizing complex e-commerce logistics and fulfillment processes.
• Strong understanding of inventory management systems, WMS, and TMS.
• Excellent leadership, team management, and communication skills.
• Demonstrated ability to analyze data, identify trends, and implement data‑driven solutions.
• Experience in managing budgets and negotiating with suppliers/3PLs.
• Proficiency in relevant software and technologies used in e-commerce operations.
• Strategic thinker with a hands‑on approach to problem‑solving.
• Ability to thrive in a fast‑paced, dynamic e-commerce environment.

Benefits

• Highly competitive salary and bonus structure.
• Opportunity to lead operations for a leading e-commerce brand in a beautiful setting like Stellenbosch.
• Hybrid work model for enhanced work‑life balance.
• Comprehensive health, retirement, and other benefits.
• Significant opportunities for professional growth and career advancement.
• A dynamic and supportive work culture.
• Exposure to innovative e-commerce technologies and strategies.