E-commerce Operations & Logistics Manager

Placements24; Gqeberha; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Health and wellness benefits

Retirement savings plan

Job summary

Placements24 in Port Elizabeth is seeking an experienced E-commerce Operations & Logistics Manager to oversee the end-to-end online order lifecycle, including inventory control, warehousing, order processing, fulfillment, shipping and returns. You will optimize processes, manage 3PL relationships, and implement cost-saving strategies to boost productivity and customer satisfaction.

This leadership role requires a strong background in supply chain management, hands-on leadership, and proficiency

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum 5 years of progressive experience in e-commerce operations and logistics management.
• Demonstrated experience in managing warehouse operations, inventory control, and order fulfillment processes.
• Proven ability to manage relationships with 3PL providers and negotiate service agreements.
• Strong understanding of e-commerce platforms and associated order management systems (OMS).
• Proficiency in using inventory management software and ERP systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee all aspects of e-commerce operations, including inventory management, order processing, warehousing, and fulfillment.
• Develop and implement strategies to optimize shipping processes, reduce delivery times, and minimize logistics costs.
• Manage relationships with third-party logistics (3PL) providers, including negotiation of contracts and performance monitoring.
• Ensure accurate inventory levels across all sales channels and implement stock control measures to prevent stockouts or overstocking.
• Develop and manage efficient returns and exchange processes to enhance customer satisfaction.
• Implement and maintain operational workflows and SOPs for all logistics and fulfillment activities.
• Monitor KPIs such as order accuracy, on-time shipping rates, inventory turnover, and cost per order.
• Collaborate with customer service teams to resolve operational and logistical issues promptly.
• Identify opportunities for process improvements and technology adoption to enhance operational efficiency.
• Ensure compliance with health, safety, and environmental regulations within warehouse and logistics functions.

Skills

Leadership

Analytical thinking

Data-driven

Communication

Problem solving

Team management

Education

Bachelor's degree in Logistics or related field

Tools

OMS

ERP systems

Inventory management software

Job description

About the Role

Our client, a leading e-commerce brand renowned for its customer-centric approach, is seeking an experienced and detail-oriented E-commerce Operations & Logistics Manager to oversee critical functions from their Port Elizabeth, Eastern Cape hub. This pivotal role involves managing the end-to-end e-commerce operational lifecycle, from inventory management and order fulfillment to shipping and returns, ensuring maximum efficiency and customer satisfaction. The ideal candidate will possess a strong background in supply chain management, warehouse operations, and a deep understanding of e-commerce logistics. You will be responsible for optimizing processes, managing relationships with third-party logistics (3PL) providers, and implementing strategies to streamline operations and reduce costs. This is a key leadership position within our client's operations team, offering the chance to significantly enhance the efficiency and scalability of their online business. If you are a proactive problem-solver with a passion for operational excellence in the fast-paced world of e-commerce, we encourage you to apply. Join us in Port Elizabeth and play a crucial part in our client's success story.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including inventory management, order processing, warehousing, and fulfillment.
• Develop and implement strategies to optimize shipping processes, reduce delivery times, and minimize logistics costs.
• Manage relationships with third-party logistics (3PL) providers, including negotiation of contracts and performance monitoring.
• Ensure accurate inventory levels across all sales channels and implement stock control measures to prevent stockouts or overstocking.
• Develop and manage efficient returns and exchange processes to enhance customer satisfaction.
• Implement and maintain operational workflows and standard operating procedures (SOPs) for all logistics and fulfillment activities.
• Monitor key operational performance indicators (KPIs) such as order accuracy, on-time shipping rates, inventory turnover, and cost per order.
• Collaborate with customer service teams to resolve operational and logistical issues promptly.
• Identify opportunities for process improvements and technology adoption to enhance operational efficiency.
• Ensure compliance with all relevant health, safety, and environmental regulations within the warehouse and logistics functions.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of progressive experience in e-commerce operations and logistics management.
• Demonstrated experience in managing warehouse operations, inventory control, and order fulfillment processes.
• Proven ability to manage relationships with 3PL providers and negotiate service agreements.
• Strong understanding of e-commerce platforms and associated order management systems (OMS).
• Proficiency in using inventory management software and ERP systems.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong leadership and team management capabilities.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced and demanding operational environment.

Benefits

• Competitive salary package reflecting expertise and responsibilities.
• Hybrid work model providing a balance between office and remote work.
• Opportunity to lead operations for a significant e-commerce player in Port Elizabeth.
• Comprehensive health and wellness benefits.
• Retirement savings plan with company contributions.
• Generous annual leave and company holidays.
• Opportunities for professional development and training.
• Employee discounts on company products.