Senior E-commerce Operations Manager (Remote)

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work

Health insurance

Home office stipend

Bonuses

Career growth

Generous PTO

Job summary

WhatJobs Direct is seeking an experienced Senior E-commerce Operations Manager to lead all aspects of digital commerce operations from a fully remote location in South Africa. You will optimize order fulfillment, inventory forecasting, and customer service while managing relationships with 3PLs and vendors.

Ideal candidates have 7–10 years in e-commerce operations, strong knowledge of WMS/TMS/OMS, and a track record of delivering cost savings and efficiency gains.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or related field; MBA or Master's preferred.
• 7–10 years of progressive experience in e-commerce operations, supply chain or logistics.
• Experience managing remote or distributed teams in e-commerce operations.
• Strong knowledge of inventory management systems (WMS/TMS/OMS).

Responsibilities

• Oversee end-to-end e-commerce operations including order processing, fulfillment, shipping and returns.
• Develop strategies to optimize inventory forecasting and stock levels across channels.
• Manage relationships with 3PLs, carriers and supply chain partners.
• Ensure compliance with regulations and industry standards for e-commerce operations and logistics.
• Lead policy development to improve efficiency and reduce costs.
• Monitor key metrics and take corrective actions.
• Lead and mentor the operations team, including remote staff.
• Collaborate with IT/product teams to ensure seamless integrations of platforms and systems.
• Identify tech solutions and process improvements to scale operations.
• Develop and manage the operational budget and align with business goals.

Skills

Remote leadership

WMS/TMS/OMS

Analytics

Project management

Vendor management

Process improvement

Strategic planning

Communication

Education

Bachelor's degree plus MBA preferred

Tools

Shopify

Magento

WooCommerce

WMS

TMS

OMS

Job description

About the Role

Our client, WhatJobs Direct, is expanding its digital footprint and seeks a highly experienced and strategic **Senior E-commerce Operations Manager** to lead critical operational functions. This position is a fully **remote** role, allowing you to contribute to our success from **anywhere in South Africa**. You will be responsible for overseeing and optimizing the day-to-day operations of our e-commerce business, ensuring seamless order fulfillment, efficient inventory management, and exceptional customer service delivery. The ideal candidate will possess a strong background in supply chain management, logistics, and e-commerce operations, with a proven ability to streamline processes, reduce costs, and enhance operational efficiency. You will play a pivotal role in scaling our operations to meet growing customer demand and maintain our commitment to excellence. This is an exceptional opportunity for a seasoned operations leader to make a significant impact within a dynamic and growing e-commerce company, working remotely and shaping the future of our operational capabilities.

Key Responsibilities

• Oversee and manage all aspects of e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Develop and implement strategies to optimize inventory management, forecasting, and stock levels across all distribution channels.
• Manage relationships with third‑party logistics (3PL) providers, carriers, and other supply chain partners.
• Ensure compliance with all relevant regulations and industry standards for e-commerce operations and logistics.
• Implement and refine operational policies and procedures to improve efficiency, reduce costs, and enhance customer satisfaction.
• Monitor key operational metrics (e.g., order accuracy, on‑time delivery rates, inventory turnover) and implement corrective actions as needed.
• Lead and mentor the operations team, fostering a culture of accountability, efficiency, and continuous improvement.
• Collaborate with IT and product teams to ensure the smooth functioning and integration of e-commerce platforms and operational systems.
• Identify and implement technological solutions and process improvements to enhance operational scalability and performance.
• Develop and manage the operational budget, ensuring cost‑effectiveness and alignment with business goals.

Requirements

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field; MBA or Master's degree preferred.
• Minimum of 7-10 years of progressive experience in e-commerce operations, supply chain, or logistics management.
• Proven track record of successfully managing complex e-commerce operations, particularly in a remote or distributed team environment.
• Strong understanding of inventory management systems, WMS, TMS, and order management systems (OMS).
• Experience in developing and implementing operational strategies that have led to significant cost savings and efficiency gains.
• Excellent analytical, problem‑solving, and decision‑making skills.
• Strong leadership and team management abilities, with experience managing remote teams.
• Proficiency in project management and process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent communication and negotiation skills with vendors and partners.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and their operational integrations.

Benefits

• Highly competitive annual salary of **R **.
• Fully remote position, offering the flexibility to work from **anywhere in South Africa**.
• Comprehensive health, dental, and vision insurance.
• Generous allowance for home office setup and ongoing expenses.
• Significant opportunities for professional growth and leadership development.
• Performance‑based bonuses and incentives.
• Ample paid time off and company holidays.
• Be part of a growing company with a significant impact on the e-commerce industry.