Senior E-commerce Operations Manager

Placements24; Johannesburg; Hybrid; ZAR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Remote setup support

Fully remote

Global brand exposure

Professional development

Bonuses

Home office stipend

Job summary

WhatJobs Direct is seeking a Senior E-commerce Operations Manager to lead our remote, global online retail operations. You will optimize listing processes, inventory, fulfillment, shipping, and returns across platforms to deliver exceptional customer experiences.

You will collaborate with marketing, IT, sales, and customer service, mentor a remote team, and drive continuous improvement using data-driven insights in a fast-paced online environment.

Qualifications

• Bachelor's degree in Business Administration or related field; Master's preferred.
• 7+ years in e-commerce operations management for high-volume online retail.
• Proficiency with Shopify, Magento, WooCommerce and ERP/WMS/CRM tools.
• Strong analytical, leadership and remote-team management skills.
• Experience with inventory management and logistics optimization.

Responsibilities

• Develop and implement strategies to improve e-commerce operations across platforms.
• Oversee inventory, order fulfillment, shipping, and returns for efficiency and cost control.
• Manage online product catalog updates, pricing, and promotions.
• Monitor KPIs and report insights to senior management.
• Collaborate with marketing, IT, sales, and customer service to ensure seamless customer journeys.
• Lead and mentor a remote operations team.
• Ensure compliance with regulations and company policies.

Skills

Leadership

Remote leadership

Data analysis

Strategic thinking

Project management

Customer service

Education

Bachelor's degree in Business Administration/related field

Master's degree

Tools

Shopify

Magento

WooCommerce

ERP systems

WMS

CRM systems

Job description

About the Role

Our client, WhatJobs Direct, is a leading innovator in the retail sector, renowned for its cutting-edge online platform and commitment to customer satisfaction. We are seeking an exceptional Senior E-commerce Operations Manager to join our dynamic, fully remote team. This pivotal role will oversee the day-to-day operations of our extensive online retail channels, ensuring seamless execution from product listing to final delivery. You will be instrumental in driving efficiency, optimizing processes, and enhancing the overall customer experience. This is a unique opportunity to shape the future of online retail operations from the comfort of your home office, contributing to a globally recognized brand without geographical limitations. We value proactivity, strategic thinking, and a passion for e-commerce excellence. The ideal candidate will possess a proven track record in managing complex e-commerce operations and a deep understanding of digital retail landscapes. This role offers the chance to lead significant projects and make a tangible impact on our business trajectory, fostering a culture of continuous improvement and innovation within a supportive and collaborative remote environment. The strategic vision and operational prowess demonstrated in this role will be key to maintaining our competitive edge in the fast-paced online marketplace.

Key Responsibilities

• Develop and implement strategies to enhance the efficiency and effectiveness of all e-commerce operations across multiple platforms.
• Manage and optimize inventory levels, order fulfillment, shipping logistics, and returns processing to ensure customer satisfaction and cost-effectiveness.
• Oversee the online product catalog, ensuring accurate descriptions, pricing, and timely updates for new arrivals and promotions.
• Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer retention, and operational costs, providing regular reports and actionable insights to senior management.
• Collaborate with cross-functional teams, including marketing, sales, IT, and customer service, to ensure a cohesive and positive customer journey.
• Identify and implement process improvements and technological solutions to streamline operations and reduce overhead.
• Manage relationships with third-party logistics providers and other external partners.
• Ensure compliance with all relevant regulations and company policies.
• Lead and mentor a remote team of operations specialists, fostering a high-performance culture.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in e-commerce operations management, with a strong focus on online retail.
• Demonstrated success in optimizing fulfillment processes, inventory management, and logistics for a high-volume e-commerce business.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools (e.g., ERP, WMS, CRM).
• Strong analytical skills with the ability to interpret complex data and translate it into strategic recommendations.
• Excellent leadership, communication, and interpersonal skills, with experience managing remote teams.
• Proven ability to manage multiple projects simultaneously in a fast-paced, remote environment.
• Deep understanding of customer service principles within an e-commerce context.
• Experience in retail operations in Johannesburg is advantageous.

Benefits

• Competitive salary package commensurate with experience.
• Comprehensive remote work setup support.
• Opportunity to work with a globally recognized brand in a fully remote capacity.
• Professional development and continuous learning opportunities.
• Access to cutting-edge e-commerce technologies and methodologies.
• Generous paid time off and holiday leave.
• Collaborative and supportive remote work culture.
• Performance-based bonuses and incentives.
• Contribution towards home office expenses.