Remote E-commerce Operations Manager

Placements24; Durban; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Medical aid

Retirement plan

Professional development

Autonomy

Job summary

WhatJobs Direct is seeking a highly organized Remote E-commerce Operations Manager to oversee and optimize our online sales operations from a remote South Africa location. You will handle inventory, fulfillment, customer service, and logistics, ensuring seamless processes across our client’s product range.

The ideal candidate has 4+ years in e-commerce or supply chain roles, strong knowledge of Shopify/WooCommerce, and excellent data-driven problem-solving and remote collaboration skills.

Qualifications

• 4+ years in e-commerce operations or supply chain roles.
• Experience with online order fulfillment and inventory systems.
• Familiarity with Shopify or WooCommerce platforms.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent remote communication and collaboration abilities.
• Ability to work independently from a remote location.

Responsibilities

• Oversee daily e-commerce operations including order processing and fulfillment.
• Manage relationships with 3PL providers and shipping partners.
• Improve order accuracy and delivery times with strategic initiatives.
• Forecast demand and monitor inventory to prevent stockouts or overstocking.
• Provide strong customer service and resolve inquiries promptly.
• Analyze data to identify improvements and cost-saving opportunities.
• Coordinate with marketing to align ops with promotions.
• Ensure regulatory compliance and industry standards.
• Manage returns and exchanges efficiently.
• Utilize analytics tools to track performance and generate reports.

Skills

E-commerce ops

Shopify

WooCommerce

Inventory management

Remote work

Education

Bachelor's degree in Business/Operations

Tools

Inventory software

CRM systems

3PL management tools

Job description

About the Role

WhatJobs Direct is actively seeking a highly organized and proactive Remote E-commerce Operations Manager to oversee and optimize our online sales operations. This position is fully remote, allowing you to work from anywhere within South Africa. You will be responsible for ensuring the seamless execution of all e-commerce processes, from inventory management and order fulfillment to customer service and logistics. The ideal candidate possesses a strong understanding of e-commerce platforms, supply chain management, and digital customer engagement. This role demands exceptional problem-solving skills and the ability to manage multiple tasks efficiently in a remote setting. You will play a crucial part in enhancing customer satisfaction and operational efficiency for our client's diverse product range. This is a unique opportunity to drive operational excellence from the comfort of your home office. We value remote talent and foster a supportive virtual work environment.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, and fulfillment.


• Manage relationships with third-party logistics (3PL) providers and shipping partners.


• Develop and implement strategies to improve order accuracy and delivery times.


• Monitor inventory levels and forecast demand to prevent stockouts or overstocking.


• Ensure a high level of customer service by addressing inquiries and resolving issues promptly.


• Analyze operational data to identify areas for improvement and implement cost-saving measures.


• Collaborate with the marketing team to align operational capabilities with promotional activities.


• Maintain compliance with all relevant regulations and industry standards.


• Manage the return and exchange process efficiently and effectively.


• Utilize e-commerce platform tools and analytics to track performance and generate reports.

Requirements

• Minimum of 4 years of experience in e-commerce operations or supply chain management.


• Proven experience managing online order fulfillment and inventory systems.


• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and related tools.


• Excellent analytical and problem-solving skills, with a data-driven approach.


• Exceptional communication and interpersonal skills, particularly in a remote context.


• Ability to work independently, manage time effectively, and maintain high productivity from a remote location.


• Experience with logistics and shipping operations.


• Proficiency in inventory management software and CRM systems.


• Demonstrated ability to manage third-party vendors and negotiate contracts.


• A proactive mindset with a commitment to continuous improvement.


• Bachelor's degree in Business Administration, Operations Management, or a related field is advantageous.

Benefits

• This is a fully remote position, offering unparalleled flexibility.


• Our client provides a competitive salary and the convenience of working from your preferred location.


• Employees are entitled to comprehensive medical aid coverage and contributions to a retirement savings plan.


• Opportunities for professional development and online training are readily available.


• You will be part of a supportive and collaborative remote team, contributing to the success of an innovative e-commerce business.


• The role offers significant autonomy and the chance to shape operational strategies.


• Join us and experience a rewarding career that prioritizes your well‑being and professional growth, all while working from home.


• This role is ideal for proactive individuals who thrive in an independent, results‑focused environment.