E-commerce Operations Manager (Remote)

Placements24; Vereeniging; Hybrid; ZAR 900,000 - 1,350,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and incentives

Career advancement opportunities

Access to modern operational tools

Collaborative remote team culture

Customer experience focus

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to oversee online retail operations from anywhere in South Africa. You will optimize fulfillment, inventory and logistics while ensuring a seamless customer experience.

Leading a remote team, you will monitor website performance, collaborate with marketing and sales for smooth product launches, manage 3PL relationships, and implement process improvements to drive scalability and efficiency.

Qualifications

• Bachelor's degree in a related field.
• Minimum of 5 years of progressive experience in e-commerce operations management.
• Experience with fulfillment, inventory, and logistics optimization.
• Proficiency with OMS/WMS and ERP systems.
• Experience leading remote teams and cross-functional collaboration.

Responsibilities

• Oversee day-to-day e-commerce operations including order processing, fulfillment, shipping, and returns.
• Implement and optimize inventory management to prevent stockouts and excess stock.
• Manage relationships with 3PL providers and carriers to ensure timely delivery.
• Develop and enforce operations policies and procedures for efficiency and customer satisfaction.
• Monitor website performance and user experience, addressing issues affecting conversions.
• Lead and mentor the customer service team and resolve inquiries and issues.
• Analyze data to identify bottlenecks and drive improvements.
• Collaborate with marketing and sales on product launches from operations perspective.
• Stay updated with best practices and emerging tech in e-commerce operations.

Skills

Analytical thinking

Problem-solving

Decision making

Leadership

Remote team management

Communication

Process improvement

Education

Bachelor's degree in Business Administration / Operations Management / Supply Chain Management or related field

Tools

OMS

WMS

ERP systems

Job description

About the Role

Our client, a rapidly scaling e-commerce business, is seeking a highly organized and experienced E-commerce Operations Manager to oversee and optimize all aspects of their online retail operations. This is a fully remote position, allowing you to manage operations from anywhere within South Africa and collaborate with a dispersed, high-performing team. You will be instrumental in ensuring the smooth and efficient functioning of order fulfillment, inventory management, logistics, customer service, and website operations to deliver an exceptional customer experience. The ideal candidate possesses a strong understanding of e-commerce workflows, supply chain management, and the use of technology to streamline processes. This is a critical role for driving operational excellence and supporting the company's ambitious growth objectives.

Key Responsibilities

• Oversee and manage day-to-day e-commerce operations, including order processing, fulfillment, shipping, and returns.
• Implement and optimize inventory management strategies to ensure product availability and minimize stockouts and overstock situations.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective delivery.
• Develop and enforce operational policies and procedures to maintain high standards of efficiency and customer satisfaction.
• Monitor website performance and user experience, identifying and resolving any operational issues that may impact conversions.
• Lead and mentor the customer service team, ensuring prompt and effective resolution of customer inquiries and issues.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for improvement, implementing corrective actions.
• Collaborate with the marketing and sales teams to ensure seamless product launches and promotional campaigns from an operational perspective.
• Stay current with e-commerce operational best practices and emerging technologies to drive continuous improvement.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 5 years of progressive experience in e-commerce operations management.
• Proven track record of successfully managing and optimizing key operational areas such as fulfillment, inventory, and logistics.
• Strong understanding of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in using data analysis tools and ERP systems.
• Strong leadership and team management capabilities, with experience managing remote teams.
• Exceptional communication and interpersonal skills, with the ability to liaunt effectively with internal teams and external partners.
• Experience with developing and implementing process improvements is essential.

Benefits

• Fully remote work arrangement offering significant flexibility and autonomy.
• Competitive salary and performance-based incentives.
• Opportunity to play a key role in scaling a dynamic e-commerce business.
• Access to modern operational management software and tools.
• Professional development opportunities and potential for career advancement.
• Collaborative and supportive remote team culture.
• Contribute to delivering a seamless and positive customer experience.