Remote E-commerce Operations Lead

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Private health insurance

Paid time off

Professional development budget

Global brand

Flexible hours

Home office allowance

Retirement plan

Job summary

Placements24 seeks an experienced Remote E-commerce Operations Lead to oversee end-to-end online store operations from a home office in Pretoria, Gauteng. You will drive order processing, inventory control, and logistics, leading a remote team to optimize performance and customer satisfaction.

In this role, you will develop strategies to improve efficiency, implement SOPs, manage 3PL relationships, and monitor KPIs to ensure cost-effective operations for a global e-commerce brand.

Qualifications

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or related field.

Responsibilities

• Lead and manage all aspects of e-commerce operations, including order processing, warehousing, fulfillment, and shipping.

Skills

Remote leadership

Data-driven

Operational strategy

Inventory management

Logistics optimization

Remote communication

Project management

Problem solving

Education

Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or related field

Tools

WMS

ERP systems

E-commerce platforms

Job description

Our client, a globally recognized e-commerce enterprise, is seeking an experienced and results-oriented Remote E-commerce Operations Lead. This fully remote position is based out of **Pretoria, Gauteng**, though requires no physical presence in an office. You will be responsible for overseeing the end-to-end operational efficiency of our online business, ensuring smooth order fulfillment, inventory management, and logistics. This critical role demands a strategic thinker with a proven ability to optimize processes, manage cross-functional teams remotely, and drive continuous improvement in a fast-paced digital environment. Your expertise will directly impact customer satisfaction and the profitability of our e-commerce operations. This is a chance to lead significant operational initiatives from the comfort of your home office.

Key Responsibilities

• Lead and manage all aspects of e-commerce operations, including order processing, warehousing, fulfillment, and shipping.
• Develop and implement strategies to optimize supply chain and logistics processes for maximum efficiency and cost-effectiveness.
• Oversee inventory management to ensure accurate stock levels and minimize stockouts or overstock situations.
• Establish and monitor key performance indicators (KPIs) for operational performance, such as order accuracy, on-time delivery, and return rates.
• Implement and manage robust quality control measures throughout the fulfillment process.
• Collaborate with technology teams to integrate and optimize e-commerce platforms and operational software.
• Manage relationships with third-party logistics (3PL) providers and other vendors.
• Develop and enforce standard operating procedures (SOPs) for all operational activities.
• Lead, mentor, and motivate a remote team of operations specialists and coordinators.
• Drive continuous improvement initiatives to enhance operational performance and customer satisfaction.

Requirements

• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Minimum of 7 years of experience in e-commerce operations and supply chain management.
• Demonstrated experience in leading and managing remote teams.
• Strong understanding of warehouse management systems (WMS), inventory control, and logistics optimization.
• Proven ability to develop and implement operational strategies that drive efficiency and cost savings.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Proficiency in project management methodologies.
• Exceptional communication and interpersonal skills, particularly in a remote work setting.
• Experience with e-commerce platforms and ERP systems.
• Must have a dedicated home office setup conducive to remote work.

Benefits

• Highly competitive remote salary package.
• Comprehensive private health insurance coverage.
• Generous paid time off and holidays.
• Professional development budget for online courses and certifications.
• Opportunity to work with a leading global e-commerce brand.
• Flexible working hours within defined operational needs.
• Home office equipment allowance.
• 401k or equivalent retirement savings plan contribution.