Remote E-commerce Operations Manager

Placements24; LegKraal Gate; Hybride; ZAR 720 000 - 960 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Competitive salary

Professional development

Résumé du poste

Placements24 seeks an experienced and results-oriented Remote E-commerce Operations Manager to lead online retail operations from anywhere in South Africa. This fully remote role oversees all aspects of the e-commerce platform, from order fulfillment to website management and customer experience.

You will collaborate with marketing, sales and customer service to drive growth, manage inventory with 3PL partners, optimize conversions via analytics, and lead remote teams with strong leadership.

Qualifications

• Minimum 5 years in e-commerce operations management.
• Proven ability to scale online retail operations.
• Strong knowledge of e-commerce platforms, CRM, and analytics tools.
• Excellent leadership for remote teams.
• Bachelor's degree or equivalent experience.
• Ability to work independently in a remote environment.
• Authorized to work remotely in South Africa.

Responsabilités

• Oversee day-to-day e-commerce operations and order fulfillment.
• Manage online store inventory and replenishment.
• Coordinate with 3PL for shipping efficiency.
• Analyze website analytics to boost conversions.
• Enhance online customer experience from browse to post-purchase.
• Manage product listings with accurate descriptions and images.
• Collaborate with marketing on campaigns and ads.
• Implement robust operational policies for the e-commerce channel.
• Troubleshoot operational issues to minimize disruption.
• Monitor industry trends and emerging tech in e-commerce.

Connaissances

E-commerce ops

Remote leadership

Analytics tools

SEO & marketing

Stakeholder mgmt

Project management

Communication skills

Formation

Bachelor's degree in Business Administration, Marketing, or related field

Description du poste

About the Role

Our client is seeking an experienced and results-oriented Remote E-commerce Operations Manager to lead their online retail operations from anywhere in South Africa . This fully remote role is responsible for overseeing all aspects of the e-commerce platform, from order fulfillment and logistics to website management and customer experience. You will work closely with marketing, sales, and customer service teams to ensure a seamless online shopping journey and drive growth. The ideal candidate will have a strong understanding of e-commerce best practices, a proven ability to manage complex operations, and excellent leadership skills. This is a critical position for someone looking to make a significant impact in a growing online retail business, offering the flexibility of remote work combined with strategic responsibility. We are committed to building a high-performing, distributed team.

Key Responsibilities

• Manage and optimize all day-to-day e-commerce operations, including website performance, order processing, and fulfillment.
• Oversee inventory management for the online store, ensuring accurate stock levels and efficient replenishment.
• Coordinate with third-party logistics (3PL) providers to ensure timely and cost-effective shipping.
• Monitor website analytics, identify trends, and implement strategies to improve conversion rates and customer engagement.
• Develop and execute strategies to enhance the online customer experience, from browsing to post-purchase support.
• Manage product listings, ensuring accuracy, compelling descriptions, and high-quality imagery.
• Collaborate with the marketing team on promotional campaigns and digital advertising efforts.
• Implement and maintain robust operational policies and procedures for the e-commerce channel.
• Troubleshoot and resolve any operational issues that arise, ensuring minimal disruption to customers.
• Stay abreast of industry trends and emerging technologies in e-commerce.

Requirements

• Minimum of 5 years of experience in e-commerce operations management or a related field.
• Proven track record of successfully managing and scaling online retail operations.
• Strong understanding of e-commerce platforms, CRM systems, and analytics tools.
• Excellent project management, analytical, and problem-solving skills.
• Demonstrated ability to lead and manage remote teams effectively.
• Proficiency in digital marketing and SEO best practices is a plus.
• Excellent communication and stakeholder management skills.
• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.
• Ability to work independently and manage multiple priorities in a remote environment.
• Must be legally authorized to work remotely in South Africa .

Benefits

• Fully remote work arrangement offering significant flexibility.
• Competitive salary and performance-based bonuses.
• Opportunity to lead and shape the e-commerce strategy for a growing business.
• Comprehensive benefits package including health insurance.
• Professional development and continuous learning opportunities.
• A collaborative and innovative remote work culture.