Senior E-commerce Manager - Retail Operations

Placements24; Pretoria; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Remote work

Bonuses

Professional development

Job summary

Placements24 in South Africa is seeking a Senior E-commerce Manager to lead online sales and operations remotely. You will develop and execute a comprehensive e-commerce strategy, optimize the customer journey, and drive growth across platforms.

The role requires 6+ years in e-commerce, hands-on experience with Shopify/Magento/WooCommerce, and strong digital marketing and analytics skills. You will mentor a remote team and collaborate with marketing, IT, and operations to deliver measurable

Qualifications

• 6+ years in e-commerce management with proven online sales growth
• Experience managing an online retail platform and digital campaigns
• Strong analytical skills and data-driven decision making
• Ability to lead a remote team effectively
• Bachelor's degree in Marketing, Business or related field preferred

Responsibilities

• Develop and implement a comprehensive e-commerce strategy to drive online sales, acquisition, and retention.
• Oversee website management, UX optimization, and conversion rate optimization.
• Plan and execute digital marketing campaigns across SEO, SEM, social, email, and affiliates.
• Manage online product catalog, pricing, and promotions.
• Analyze traffic and sales data to identify opportunities for growth.
• Ensure a seamless online customer experience from browse to post-purchase support.
• Collaborate with marketing, operations, IT and customer service to align initiatives.
• Manage budget and track ROI for digital activities.
• Lead and mentor a remote e-commerce team.

Skills

E-commerce strategy

Remote team leadership

Shopify/Magento/WooCommerce

Digital marketing tools

Google Analytics/Google Ads

Education

Bachelor's degree in Marketing/Business

Tools

Shopify

Magento

WooCommerce

Google Analytics

Google Ads

Job description

About the Role

Our client, a leading national retailer, is seeking a highly experienced and strategic Senior E-commerce Manager to lead their online sales and operations from anywhere within **South Africa**. This is a fully remote, impactful role where you will be instrumental in driving the growth and success of our client's e-commerce platform. You will be responsible for developing and executing a comprehensive e-commerce strategy, optimizing the online customer journey, managing digital marketing campaigns, and ensuring seamless order fulfillment. The ideal candidate possesses a deep understanding of e-commerce best practices, digital marketing, and online retail operations. This role demands strong analytical skills, a proactive approach, and the ability to lead a remote team effectively. If you are passionate about e-commerce and looking for a challenging remote opportunity, this is the perfect fit.

Key Responsibilities

• Develop and implement a comprehensive e-commerce strategy to drive online sales, customer acquisition, and retention.
• Oversee all aspects of the e-commerce platform, including website management, user experience (UX) optimization, and conversion rate optimization (CRO).
• Plan and execute digital marketing campaigns across various channels (SEO, SEM, social media, email marketing, affiliate marketing).
• Manage the online product catalog, including content creation, pricing, and promotional activities.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for growth.
• Ensure a seamless and positive online customer experience, from browsing to checkout and post-purchase support.
• Collaborate with cross-functional teams (marketing, operations, IT, customer service) to ensure alignment and execution of e-commerce initiatives.
• Manage the e-commerce budget and track ROI for all digital marketing activities.
• Lead and mentor a remote e-commerce team, fostering a high-performance culture.

Requirements

• A minimum of 6 years of experience in e-commerce management, with a proven track record of driving significant online sales growth.
• Extensive experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and digital marketing tools (e.g., Google Analytics, Google Ads, social media advertising platforms).
• Strong understanding of SEO, SEM, content marketing, and social media strategy.
• Excellent analytical skills with the ability to interpret data and translate it into actionable strategies.
• Demonstrated ability to lead and manage remote teams effectively.
• Exceptional project management and organizational skills.
• Proficiency in UX/UI principles and conversion rate optimization techniques.
• Bachelor's degree in Marketing, Business, or a related field is preferred.
• Must be comfortable working remotely and possess excellent self-management skills.

Benefits

• Competitive salary package with performance-based bonuses.
• Opportunity to work remotely from anywhere in **South Africa**.
• Lead a key strategic function within a growing retail organization.
• Professional development and training opportunities.
• Be part of an innovative and forward-thinking team.