E-commerce Operations Manager - Sandton

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Employee discounts

Professional development opportunities

Job summary

Placements24 in Sandton seeks a strategic E-commerce Operations Manager to oversee all online business operations from our Sandton hub. This senior position ensures smooth execution of processes from website management and order fulfillment to inventory control and customer service support.

The ideal candidate has 5-7 years in e-commerce operations, a strong background in supply chain, and proven leadership.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain or related field.
• 5–7 years of experience in e-commerce operations management or similar role.
• Proven track record in online sales, order fulfillment and logistics.
• Strong leadership, communication and stakeholder management skills.

Responsibilities

• Oversee all day-to-day e-commerce operations, including website management, order processing and fulfillment.
• Develop and implement strategies to optimize the online customer journey and increase conversion rates.
• Manage inventory levels across online channels, ensuring accuracy and availability.
• Collaborate with logistics and warehouse teams for timely, cost-effective fulfillment.
• Develop and manage relationships with third-party e-commerce platforms and service providers.
• Analyze e-commerce performance data and report on key metrics.
• Implement and manage customer service policies for online channels.
• Drive continuous improvement initiatives to enhance efficiency and reduce costs.
• Lead, mentor and develop the e-commerce operations team.

Skills

E-commerce operations

Team leadership

Process optimization

Stakeholder management

Data analysis

CRM systems

WMS

Education

Bachelor's degree in Business Administration or Supply Chain

Tools

CRM systems

WMS

Job description

About the Role

Our client is seeking a strategic and highly organized E-commerce Operations Manager to oversee all aspects of their online business operations from their Sandton hub. This senior role is responsible for ensuring the smooth and efficient execution of e-commerce processes, from website management and order fulfillment to inventory control and customer service support. The ideal candidate will possess a strong background in e-commerce operations, supply chain management, and a proven ability to drive efficiency and profitability in an online retail environment. You will lead a team, implement best practices, and continuously seek opportunities for optimization and growth. This is a critical position for an experienced professional looking to make a significant impact on our client's digital presence and success. We are committed to fostering innovation and excellence in our e-commerce division. The Sandton location is a prime business district.

Key Responsibilities

• Oversee all day-to-day e-commerce operations, including website management, order processing, and fulfillment.
• Develop and implement strategies to optimize the online customer journey and increase conversion rates.
• Manage inventory levels across all online channels, ensuring accuracy and availability.
• Collaborate with logistics and warehouse teams to ensure timely and cost-effective order fulfillment.
• Develop and manage relationships with third-party e-commerce platforms and service providers.
• Analyze e-commerce performance data (sales, traffic, conversion rates) and report on key metrics.
• Implement and manage customer service policies and procedures for online channels.
• Drive continuous improvement initiatives to enhance operational efficiency and reduce costs.
• Ensure compliance with all relevant regulations and industry standards for e-commerce.
• Lead, mentor, and develop the e-commerce operations team.

Requirements

• Minimum of 5-7 years of experience in e-commerce operations management or a similar role.
• Proven track record in managing online sales, order fulfillment, and logistics.
• Strong understanding of e-commerce platforms, CRM systems, and WMS (Warehouse Management Systems).
• Excellent analytical and problem-solving skills, with the ability to interpret complex data.
• Strong leadership and team management capabilities.
• Exceptional communication and stakeholder management skills.
• Proficiency in project management and process improvement methodologies.
• A Bachelor's degree in Business Administration, Supply Chain Management, or a related field is required.
• Ability to work effectively in a fast-paced and evolving digital landscape.
• Experience working in the Sandton commercial area is preferred.

Benefits

• Competitive annual salary of R.
• Significant bonuses and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Generous employee discounts on products.
• Opportunities for professional development and leadership training.
• A dynamic and innovative work environment in a prime location.
• Potential for stock options or equity in a growing company.