E-commerce Operations Specialist

Placements24; Paarl; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Placements24 is seeking an E-commerce Operations Specialist in Paarl, Western Cape. This hybrid role combines remote work with in-office engagement to oversee order fulfillment, inventory control, and logistics optimization across the online store.

The ideal candidate will have strong organizational skills, attention to detail, and a proactive approach to problem-solving. You will enhance customer experience from purchase to delivery and contribute to operational excellence in a dynamic online

Qualifications

• High school diploma or equivalent; degree preferred in Business Admin, Supply Chain or related field.
• Proven experience in e-commerce operations, logistics or inventory management.
• Familiarity with e-commerce platforms (Shopify/Magento) and order management systems.
• Strong organizational skills and exceptional attention to detail.
• Excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Excel and MS Office.

Responsibilities

• Oversee daily e-commerce operations including order processing and fulfillment.
• Collaborate with 3PL providers to ensure timely shipping.
• Monitor stock levels and coordinate with suppliers for optimal availability.
• Improve operational processes to boost efficiency and reduce costs.
• Manage customer service inquiries related to orders, shipping, and returns.
• Analyze operations data to identify trends and improvement opportunities.
• Ensure product information and pricing accuracy on the platform.
• Assist in selecting and implementing new operational tools or technologies.

Skills

Organizational skills

Attention to detail

Problem solving

Communication

Education

High school diploma

Business Administration degree

Supply Chain/Logistics degree

Tools

Shopify

Magento

Excel

Job description

About the Role

Our client, a growing online retailer in the heart of the winelands, Paarl, Western Cape , is seeking a meticulous and efficient E-commerce Operations Specialist. This hybrid role offers a blend of remote work flexibility and in-office engagement, crucial for overseeing the day-to-day operational aspects of the e-commerce business. You will be responsible for ensuring smooth order fulfillment, managing inventory, optimizing logistics, and enhancing the overall customer experience from purchase to delivery. The ideal candidate possesses strong organizational skills, a keen eye for detail, and a proactive approach to problem-solving. You will play a vital role in streamlining operations, improving efficiency, and contributing to the seamless functioning of the online store. This is an excellent opportunity for an operations-minded individual to make a tangible impact within a dynamic business environment in the picturesque setting of Paarl . We are looking for someone who is dedicated to operational excellence and customer satisfaction.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, and fulfillment.
• Collaborate with third-party logistics providers to ensure timely and accurate shipping.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock availability.
• Implement and improve operational processes to enhance efficiency and reduce costs.
• Manage customer service inquiries related to orders, shipping, and returns.
• Analyze operational data to identify trends, issues, and opportunities for improvement.
• Ensure the accuracy of product information and pricing on the e-commerce platform.
• Assist in the selection and implementation of new operational tools or technologies.
• Maintain quality standards for packaging and shipping.
• Troubleshoot and resolve operational issues in a timely and effective manner.

Requirements

• High school diploma or equivalent; a degree in Business Administration, Supply Chain Management, or a related field is preferred.
• Proven experience in e-commerce operations, logistics, or inventory management.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong organizational skills and exceptional attention to detail.
• Excellent problem-solving and analytical abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Good communication and interpersonal skills.
• Ability to work effectively in a hybrid environment, managing tasks remotely and in-office.
• Proactive attitude and ability to work independently.
• Understanding of customer service principles in an e-commerce context.

Benefits

• Hybrid work model offering a flexible work-life balance.
• Opportunity to gain hands-on experience in critical e-commerce operations.
• Competitive salary and benefits package.
• Collaborative team environment.
• Contribute to the operational success of a growing online business.
• Enjoy the beautiful surroundings of Paarl .
• Potential for career growth within operations management.