E-commerce Operations Manager - FMCG Online

Placements24; East London; Hybride; ZAR 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance-based bonus

Fully remote

Home office setup allowance

Medical aid & retirement benefits

Flexible working hours

Professional development

Dynamic remote team

Impact on customer experience

Résumé du poste

Placements24 seeks an experienced E-commerce Operations Manager to lead online business operations in a fully remote role within South Africa. You will oversee the end-to-end supply chain, order processing, inventory, and website operations while collaborating with the digital marketing team to drive online sales and customer satisfaction.

The ideal candidate will have 5–7 years in e-commerce ops, a strong FMCG background, expertise with OMS/WMS, and proven leadership of remote teams.

Qualifications

• Bachelor-level degree in Business Administration, Supply Chain, Logistics, or related field.
• 5–7 years in e‑commerce operations, FMCG preferred.
• Strong track record in scaling online operations and managing remote teams.
• Experience with OMS and WMS systems; data-driven decision making.

Responsabilités

• Oversee end-to-end e-commerce operations, including website management and fulfillment.
• Manage online inventory levels and accuracy across platforms.
• Coordinate with 3PL providers for timely and cost-effective delivery.
• Optimize customer journey and user experience to drive conversions.
• Lead warehouse strategy and order fulfillment improvements for efficiency.
• Monitor key metrics like order accuracy, delivery times, and inventory turnover.
• Collaborate with digital marketing to align operations with campaigns.
• Respond to customer service inquiries related to online orders.

Connaissances

E-commerce operations

Data analysis

Leadership

Remote team management

Formation

Bachelor's in Business Admin

Bachelor's in Supply Chain/Logistics

Outils

OMS

WMS

3PL coordination

Description du poste

About the Role

Our client, a dynamic and forward-thinking FMCG company, is seeking an experienced E-commerce Operations Manager to lead their online business operations. This role is fully remote, offering the flexibility to work from anywhere within South Africa. You will be responsible for overseeing all aspects of the e-commerce supply chain, order fulfillment, inventory management, website operations, and customer service for our client's online platform. This includes optimizing the customer journey, ensuring efficient order processing, managing third-party logistics, and collaborating with the digital marketing team to drive online sales and customer satisfaction. The ideal candidate will possess a strong background in e-commerce operations, a deep understanding of the FMCG sector, and exceptional leadership and problem-solving skills. This is a critical role that demands a strategic approach to managing online inventory, streamlining fulfillment processes, and ensuring a seamless customer experience. You will be instrumental in scaling our client's online business and maintaining high standards of service delivery. We are looking for a proactive, data-driven individual who can identify and implement operational improvements, manage complex logistics, and lead a remote team effectively. Your expertise will be vital in enhancing our client's digital presence and driving growth in the competitive online FMCG market. Join our client's innovative team and shape the future of their e-commerce operations.

Key Responsibilities

• Oversee end-to-end e-commerce operations, including website management, order processing, and fulfillment.
• Manage inventory levels across the online platform, ensuring accuracy and availability.
• Coordinate with third-party logistics (3PL) providers to ensure timely and cost-effective delivery of orders.
• Optimize the online customer journey and user experience to drive conversions and customer satisfaction.
• Develop and implement strategies for efficient warehouse management and order fulfillment.
• Monitor and analyze key e-commerce operational metrics (e.g., order accuracy, delivery times, inventory turnover).
• Collaborate with the digital marketing team to align operational capabilities with marketing initiatives.
• Manage customer service inquiries and resolutions related to online orders and deliveries.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Stay current with e-commerce best practices, technologies, and industry trends.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 5-7 years of experience in e-commerce operations management, preferably within the FMCG industry.
• Proven track record of successfully managing and scaling online operations.
• In-depth knowledge of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Strong understanding of supply chain and logistics in an online retail context.
• Excellent analytical, problem-solving, and decision-making skills.
• Demonstrated leadership abilities and experience managing remote teams.
• Exceptional communication and interpersonal skills.
• Proficiency in data analysis and reporting.
• Familiarity with digital marketing principles is a plus.

Benefits

• Competitive salary commensurate with experience.
• Performance-based bonus structure.
• Fully remote working arrangement.
• Opportunity to lead and grow a significant online business for an FMCG leader.
• Comprehensive medical aid and retirement fund benefits.
• Flexible working hours.
• Opportunities for professional development and continuous learning.
• Allowance for home office setup.
• Dynamic and collaborative remote team environment.
• Direct impact on customer experience and business growth.