Senior E-commerce Operations Manager

Placements24; Pietermaritzburg; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Remote work setup assistance

Generous paid time off

Professional development opportunities

Collaborative remote culture

Provident fund

Performance-based bonuses

Access to e-commerce tools

Virtual team-building activities

Future of online retail growth

Job summary

Placements24 is seeking a Senior E-commerce Operations Manager for a fully remote role. You will oversee end-to-end e-commerce operations, optimize workflows, and drive efficiency across platforms while leading a remote team and partnering with 3PLs for scalable growth.

The role demands a strong background in e-commerce platforms, analytics, and cost optimization, with a focus on achieving ambitious growth targets in a dynamic online retail environment.

Qualifications

• Bachelor-level degree in Business Administration, Operations Management, or related field.
• Master's degree is a plus.
• 5-7+ years in e-commerce operations management, including remote work.

Responsibilities

• Oversee daily e-commerce operations including orders, inventory, and logistics.
• Develop strategic initiatives to improve efficiency and reduce costs.
• Manage relationships with 3PLs and vendors.
• Analyze performance data to boost sales and customer satisfaction.
• Ensure regulatory and standards compliance.
• Lead and mentor a remote operations team.
• Coordinate with marketing, sales and IT to align goals.
• Maintain platform performance and uptime with the tech team.
• Develop and refine customer service protocols.
• Prepare and manage operating budgets for cost control.

Skills

Leadership

Remote work

Analytics

E-commerce ops

Communication

Problem solving

Decision making

CRO

Team mentoring

Education

Bachelor's degree in Business/Operations

Master's degree (advantage)

Tools

Shopify

Magento

WooCommerce

ERP systems

Job description

About the Role

Our client, a leading force in the online retail space, is seeking a highly motivated and experienced Senior E-commerce Operations Manager to join their dynamic team. This is a pivotal, fully remote role, offering the flexibility and autonomy to manage complex e-commerce operations from anywhere. You will be instrumental in driving efficiency, optimizing workflows, and ensuring a seamless customer experience across all digital platforms. The ideal candidate will possess a deep understanding of e-commerce best practices, a proven track record in operational management, and a passion for innovation within the retail sector. This position is crucial for scaling our client's online presence and maintaining their competitive edge in the **Pietermaritzburg** market and beyond, with a focus on achieving ambitious growth targets.

Key Responsibilities

• Oversee and optimize daily e-commerce operations, including order fulfillment, inventory management, and logistics.
• Develop and implement strategic initiatives to improve operational efficiency and reduce costs.
• Manage relationships with third-party logistics providers (3PLs) and vendors.
• Analyze performance data and provide actionable insights to enhance customer satisfaction and drive sales.
• Ensure compliance with all relevant regulations and industry standards.
• Lead and mentor a remote team of operations specialists.
• Collaborate with marketing, sales, and IT departments to align operational strategies with business goals.
• Manage the e-commerce platform's performance and uptime, working closely with the technical team.
• Implement and refine customer service protocols to ensure exceptional support.
• Develop and manage operational budgets, ensuring cost-effectiveness.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A Master's degree is a plus.
• Minimum of 5-7 years of experience in e-commerce operations management, with a significant portion in a remote setting.
• Proven experience in managing large-scale logistics and supply chain operations.
• Strong analytical skills with proficiency in data analysis tools and platforms.
• Excellent leadership and team management capabilities, with experience managing remote teams.
• Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and ERP systems.
• Exceptional communication, problem-solving, and decision-making abilities.
• Demonstrated ability to work independently and proactively in a remote environment.
• Experience with A/B testing and conversion rate optimization (CRO) related to operational flows.
• Familiarity with international shipping and customs regulations if applicable.

Benefits

• Competitive annual salary of R.
• Comprehensive remote work setup assistance.
• Generous paid time off and company holidays.
• Opportunities for professional development and career advancement.
• Collaborative and supportive remote work culture.
• Contribution to a provident fund.
• Performance-based bonuses.
• Access to cutting-edge e-commerce technology and tools.
• Regular virtual team-building activities.
• A chance to shape the future of online retail for a growing company.