Senior E-commerce Operations Specialist

Placements24; Pietermaritzburg; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Access to e‑commerce technologies

Job summary

WhatJobs Direct is seeking a Senior E-commerce Operations Specialist to oversee day-to-day operations of an online retail platform in a remote-first setup across South Africa.

The role focuses on optimizing order processing, inventory, fulfillment, and shipping, with a strong emphasis on data-driven improvements and cross-functional collaboration to drive efficiency and customer satisfaction.

Qualifications

• Minimum 5 years in e-commerce operations or related field.
• Experience managing complex operational workflows in retail.
• Strong analytical and problem-solving skills.
• Proficiency with e-commerce platforms and inventory systems.
• Understanding of supply chain and logistics principles.
• Excellent communication and leadership abilities.

Responsibilities

• Manage e-commerce operational activities including order processing, inventory, fulfillment and shipping.
• Develop strategies to improve efficiency, reduce costs and enhance customer satisfaction.
• Monitor KPIs and provide reports to senior management.
• Collaborate with marketing, sales, IT and customer service to execute e-commerce strategies.
• Troubleshoot and resolve operational issues promptly.
• Oversee relationships with 3PL providers and vendors.
• Identify opportunities for process and tech improvements.
• Ensure compliance with regulations and internal policies.

Skills

Analytical thinking

Problem solving

Leadership

Cross-functional collaboration

Shopify/Magento/WooCommerce

Inventory management

Data interpretation

Education

Bachelor’s degree in Business Administration or Logistics

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client, WhatJobs Direct, a leader in the retail technology space, is seeking a highly motivated and experienced Senior E-commerce Operations Specialist to join their dynamic, fully remote team. This is a critical role responsible for overseeing and optimizing the day-to‑time operations of our client's burgeoning online retail platform. You will be instrumental in ensuring a seamless and efficient customer experience from order placement through to final delivery. The ideal candidate thrives in a fast‑paced environment, possesses a keen eye for detail, and is adept at leveraging data to drive operational improvements. This is an exciting opportunity to make a significant impact within a forward‑thinking organization, contributing directly to its continued growth and success. The role offers the flexibility and autonomy inherent in a remote‑first work culture, allowing you to manage your responsibilities from anywhere within South Africa.

Key Responsibilities

• Manage and coordinate all e-commerce operational activities, including order processing, inventory management, fulfillment, and shipping.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance customer satisfaction.
• Monitor key performance indicators (KPIs) related to e-commerce operations and provide regular reports to senior management.
• Collaborate with cross-functional teams, including marketing, sales, IT, and customer service, to ensure cohesive execution of e-commerce strategies.
• Troubleshoot and resolve operational issues promptly and effectively.
• Oversee and manage relationships with third‑party logistics (3PL) providers and other vendors.
• Continuously identify opportunities for process improvement and technological enhancements within the e‑commerce operations.
• Ensure compliance with all relevant regulations and company policies.
• Stay abreast of industry best practices and emerging trends in e‑commerce operations.

Requirements

• Minimum of 5 years of experience in e‑commerce operations or a related field, with a strong understanding of online retail best practices.
• Proven track record of successfully managing complex operational workflows in a retail environment.
• Excellent analytical and problem‑solving skills, with the ability to interpret data and make informed decisions.
• Proficiency in e‑commerce platforms (e.g., Shopify, Magento, WooCommerce) and inventory management systems.
• Strong understanding of supply chain and logistics principles.
• Exceptional communication, interpersonal, and leadership skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• A proactive approach to identifying and resolving challenges.
• Relevant tertiary qualification in Business Administration, Logistics, or a related field is advantageous.

Benefits

• Competitive annual salary of R .
• Opportunity to work remotely from anywhere in South Africa.
• Professional development and growth opportunities within a leading retail organization.
• Contribution to a positive and collaborative remote work environment.
• Access to cutting‑edge e‑commerce technologies and tools.