Online Retail Operations Specialist

Placements24; Durban; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Growth opportunities

Home office stipend

Supportive virtual team

Job summary

Placements24 is seeking an Online Retail Operations Specialist to manage and optimize the company’s online sales channels from a remote Durban-based setup. The role involves ensuring accurate product listings, pricing, and inventory across marketplaces, while coordinating with logistics for smooth order fulfillment and returns.

You will analyze website performance and sales data to identify growth opportunities, implement conversion-focused strategies, and collaborate with digital marketing and

Qualifications

• Proven experience in e-commerce operations, online retail management, or a related field.

Responsibilities

• Oversee daily operations of the e-commerce platform, ensuring website accuracy and optimal performance.
• Manage product listings, descriptions, pricing, and inventory levels across various online marketplaces.
• Coordinate with logistics partners to ensure timely and efficient order processing, shipping, and returns.
• Monitor website analytics and sales data to identify trends, opportunities, and areas for improvement.
• Develop and implement strategies to enhance the online customer experience and drive conversion rates.
• Collaborate with the marketing team on promotional campaigns and digital advertising efforts.

Skills

E-commerce operations

Online retail management

Web analytics

Digital marketing concepts

Remote work efficiency

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client, a leading e-commerce entity, is actively seeking a dedicated Online Retail Operations Specialist to join their distributed team, working remotely from Durban or any suitable location. This role is crucial for managing and optimizing the online sales channels, ensuring seamless order fulfillment, and enhancing the digital customer journey. You will be at the forefront of managing our client's online presence, working collaboratively with digital marketing, logistics, and customer support teams to drive e-commerce success. This position offers the flexibility of a remote work setup, enabling you to contribute effectively from anywhere.

Key Responsibilities

• Oversee daily operations of the e-commerce platform, ensuring website accuracy and optimal performance.
• Manage product listings, descriptions, pricing, and inventory levels across various online marketplaces.
• Coordinate with logistics partners to ensure timely and efficient order processing, shipping, and returns.
• Monitor website analytics and sales data to identify trends, opportunities, and areas for improvement.
• Develop and implement strategies to enhance the online customer experience and drive conversion rates.
• Collaborate with the marketing team on promotional campaigns and digital advertising efforts.

Requirements

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and marketplace management.
• Excellent analytical skills with the ability to interpret sales data and web analytics.
• Proficiency in digital marketing concepts and online advertising strategies.
• Exceptional organizational skills and the ability to manage multiple tasks and projects simultaneously in a remote setting.

Benefits

• Competitive remote salary and potential for performance-based incentives.
• Flexible working hours and the ability to work from home.
• Opportunities for professional growth and development in the rapidly expanding e-commerce sector.
• Contribution towards home office setup and equipment.
• A collaborative and supportive virtual team environment.

Benefits

• Competitive remote salary and potential for performance-based incentives.
• Flexible working hours and the ability to work from home.
• Opportunities for professional growth and development in the rapidly expanding e-commerce sector.
• Contribution towards home office setup and equipment.
• A collaborative and supportive virtual team environment.