Remote E-commerce Operations Manager

Placements24; Gqeberha; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health benefits

Retirement savings

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Manager to oversee day-to-day operations of online channels, ensuring a seamless customer journey from order to delivery.

You will manage inventory, logistics, customer service, and website performance to drive sales and operational excellence in a remote setting. Ideal candidates have 5+ years in e-commerce operations and strong analytical skills.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Marketing, or related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably FMCG.
• Proven experience with major e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong understanding of online retail best practices, logistics and supply chain management.
• Analytical and data-driven with proficiency in e-commerce analytics tools.

Responsibilities

• Manage and optimize all aspects of e-commerce operations including order fulfillment, inventory, and shipping.
• Oversee customer service operations, ensuring timely resolution of inquiries and issues.
• Monitor website performance and collaborate with development teams for improvements.
• Develop strategies to improve conversion rates, AOV, and customer lifetime value.
• Manage relationships with 3PLs and other vendors.
• Ensure accurate product information and inventory levels on the platform.
• Analyze KPIs to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams in a remote setting.

Skills

Analytical skills

Data-driven

Communication

Remote collaboration

Project management

Education

Bachelor's degree

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client, a prominent e-commerce player in the FMCG space, is seeking a highly organized and efficient Remote E-commerce Operations Manager. This is a fully remote position, responsible for overseeing the day-to-day operations of their online retail channels, ensuring a seamless customer experience from order placement to delivery. You will manage inventory, logistics, customer service, and website performance to drive sales and operational excellence. The ideal candidate has a proven track record in e-commerce operations, a strong understanding of online retail platforms, and excellent problem-solving skills. This role is crucial for maintaining and enhancing our client's online presence and customer satisfaction. We are looking for a proactive, detail-oriented individual who can thrive in a remote work environment and contribute to the continued growth of our e-commerce business, supporting operations relevant to Port Elizabeth, Eastern Cape.

Key Responsibilities

• Manage and optimize all aspects of e-commerce operations, including order fulfillment, inventory management, and shipping logistics.
• Oversee customer service operations, ensuring timely and effective resolution of inquiries and issues.
• Monitor website performance, troubleshoot technical issues, and collaborate with development teams for improvements.
• Develop and implement strategies to improve conversion rates, average order value, and customer lifetime value.
• Manage relationships with third-party logistics providers (3PLs) and other operational vendors.
• Ensure accurate and up-to-date product information and inventory levels on the e-commerce platform.
• Analyze operational data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
• Stay informed about e-commerce trends, best practices, and emerging technologies.
• Develop and maintain operational documentation and standard operating procedures (SOPs).
• Collaborate effectively with cross-functional teams in a remote setting to achieve business objectives.

Requirements

• Bachelor's degree in Business Administration, Logistics, Marketing, or a related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably within the FMCG sector.
• Proven experience with major e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Strong understanding of online retail best practices, logistics, and supply chain management.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Proficiency in using e-commerce analytics tools and reporting dashboards.
• Exceptional organizational and time management skills.
• Strong communication and interpersonal skills, essential for remote collaboration.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote setting.
• Familiarity with the South African e-commerce landscape, supporting our Port Elizabeth, Eastern Cape operations, is advantageous.

Benefits

• This is a fully remote position offering significant flexibility and autonomy.
• Our client provides a competitive salary and potential for performance-based bonuses.
• Comprehensive health benefits and retirement savings options are included.
• You will have the opportunity to work with a dynamic team in a fast-growing online retail environment.
• We are committed to fostering a supportive remote work culture, enabling you to contribute effectively from anywhere.