E-commerce Operations & Logistics Coordinator

Placements24; Benoni; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Hybrid work arrangement

Medical aid

Provident fund

Paid annual leave

Job summary

Placements24 in Benoni is seeking an E-commerce Operations & Logistics Coordinator to manage order processing, inventory, and fulfillment. You will coordinate with 3PL providers, optimize deliveries, and monitor performance to boost customer satisfaction.

The ideal candidate will have strong organizational skills, experience with inventory management and e-commerce platforms, and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in e-commerce operations, logistics or supply chain.
• Strong understanding of inventory management and warehouse operations.
• Experience with 3PL providers and shipping carriers.
• Excellent organizational skills and attention to detail.
• Proficiency with e-commerce platforms and inventory software.
• Strong analytical and problem-solving abilities.

Responsibilities

• Oversee daily e-commerce operations including order processing, inventory management and fulfillment.
• Coordinate with 3PL providers and shipping carriers for timely, cost-efficient deliveries.
• Manage inventory levels across all sales channels to minimize stockouts and overstock.
• Monitor operational metrics and identify efficiency and cost-reduction opportunities.
• Develop and implement SOPs for warehouse and logistics operations.
• Liaise with suppliers to manage inbound shipments and quality control.
• Handle customer inquiries related to order status, shipping and returns.

Skills

E-commerce ops

Inventory management

3PL coordination

Analytical thinking

Communication

Warehousing operations

Education

Bachelor's degree in Supply Chain Management

Tools

Inventory management software

Job description

About the Role

Our client, a fast-growing online retailer, is seeking a highly organized and efficient E-commerce Operations & Logistics Coordinator to manage the smooth functioning of their supply chain and fulfillment processes. Based in Benoni, Gauteng , this role is critical for ensuring timely order processing, accurate inventory management, and seamless delivery to our customers. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and a strong understanding of e-commerce operations and logistics. You will be responsible for coordinating with suppliers, managing warehouse activities, and optimizing delivery routes to enhance customer satisfaction and operational efficiency. This is a fantastic opportunity to contribute to the operational backbone of a thriving e-commerce business, with a blend of on-site presence and remote work flexibility. Join our client in Benoni and play a vital role in delivering exceptional customer experiences through efficient operations.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, inventory management, and fulfillment.
• Coordinate with third-party logistics (3PL) providers and shipping carriers to ensure timely and cost-effective deliveries.
• Manage inventory levels across all sales channels, implementing strategies to minimize stockouts and overstock.
• Monitor and analyze operational performance metrics, identifying areas for improvement in efficiency and cost reduction.
• Develop and implement standard operating procedures (SOPs) for warehouse and logistics operations.
• Liaise with suppliers to manage inbound shipments and ensure quality control.
• Handle customer inquiries related to order status, shipping, and returns, escalating issues as needed.
• Contribute to the selection and implementation of new operational technologies and systems.
• Ensure compliance with all relevant regulations and safety standards in warehouse operations.
• Assist in forecasting demand and planning inventory needs based on sales trends and marketing activities.

Requirements

• Proven experience in e-commerce operations, logistics, supply chain management, or a related field.
• Strong understanding of inventory management principles and warehouse operations.
• Experience working with 3PL providers and shipping carriers.
• Excellent organizational skills and attention to detail.
• Proficiency in using e-commerce platforms and inventory management software.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills, with the ability to collaborate with various stakeholders.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Bachelor's degree in Supply Chain Management, Operations Management, Business Administration, or a related field.
• Familiarity with the South African logistics landscape is an advantage.

Benefits

• Competitive salary based on experience and qualifications.
• Hybrid work arrangement offering flexibility in Benoni .
• Opportunity to make a significant impact on operational efficiency.
• Professional development and training in logistics and operations.
• Collaborative and supportive work environment.
• Medical aid and provident fund benefits.
• Paid annual leave.
• Exposure to a growing and dynamic e-commerce business.
• Contribution to process improvement initiatives.
• Be part of a team focused on delivering excellent customer experiences.