E-commerce Operations Analyst

Placements24; Gqeberha; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development and analytics

Job summary

Placements24 is seeking an E-commerce Operations Analyst to optimize order fulfillment, inventory management, and logistics. The role emphasizes data-driven decision making and cross-functional collaboration to enhance efficiency and customer satisfaction.

The ideal candidate will bring 3+ years in e-commerce analytics, strong proficiency in Excel, SQL, Tableau, and Power BI, and a thorough understanding of fulfillment and inventory processes.

Qualifications

• Bachelor's degree in Operations Management, Supply Chain, Business Analytics, Statistics, or a related quantitative field.
• Minimum of 3 years of experience in e-commerce operations, supply chain analytics, or a similar analytical role.
• Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Understanding of e-commerce business models, order fulfillment, and logistics processes.
• Experience with inventory management systems and WMS is a plus.
• Excellent communication and presentation skills, with the ability to explain complex data clearly.
• Detail-oriented with a commitment to accuracy and data integrity.
• Ability to work collaboratively in a team environment.
• Located in or near Port Elizabeth, Eastern Cape, and comfortable with a hybrid work model.

Responsibilities

• Analyze e-commerce operational data, including order processing times, inventory levels, shipping costs, and return rates.
• Identify inefficiencies and areas for improvement within the supply chain, fulfillment process, and logistics network.
• Develop and maintain dashboards and reports to track key operational performance indicators (KPIs).
• Collaborate with operations, logistics, and customer service teams to implement process improvements.
• Conduct root cause analysis for operational issues and recommend corrective actions.
• Assist in forecasting demand and optimizing inventory levels to minimize stockouts and overstocking.
• Evaluate the performance of third-party logistics providers and partners.
• Support the implementation of new operational technologies and systems.
• Contribute to cost-saving initiatives and operational budget management.

Skills

Analytical skills

Problem solving

Communication skills

Collaboration

Detail-oriented

Data interpretation

Education

Bachelor's degree in Operations Management / Supply Chain / Analytics

Tools

Excel

SQL

Tableau

Power BI

Job description

About the Role

Our client, a leading online retailer, is seeking a meticulous and analytical E-commerce Operations Analyst to join their team in Port Elizabeth, Eastern Cape . This role is integral to optimizing the efficiency and effectiveness of the company's e-commerce operations, from order fulfillment to inventory management and logistics. You will be responsible for analyzing operational data, identifying bottlenecks, and recommending data-driven solutions to improve performance, reduce costs, and enhance the customer experience. The ideal candidate possesses strong analytical skills, a deep understanding of e-commerce operations, and a proven ability to translate complex data into actionable insights. This is a critical role for our client, contributing directly to their ability to scale and deliver exceptional service in the competitive online marketplace. Join our client in Port Elizabeth and be at the forefront of operational excellence in e-commerce. This hybrid role offers a combination of in-office strategic planning and remote analysis capabilities.

Key Responsibilities

• Analyze e-commerce operational data, including order processing times, inventory levels, shipping costs, and return rates.
• Identify inefficiencies and areas for improvement within the supply chain, fulfillment process, and logistics network.
• Develop and maintain dashboards and reports to track key operational performance indicators (KPIs).
• Collaborate with operations, logistics, and customer service teams to implement process improvements.
• Conduct root cause analysis for operational issues and recommend corrective actions.
• Assist in forecasting demand and optimizing inventory levels to minimize stockouts and overstocking.
• Evaluate the performance of third-party logistics providers and partners.
• Support the implementation of new operational technologies and systems.
• Contribute to cost-saving initiatives and operational budget management.

Requirements

• Bachelor's degree in Operations Management, Supply Chain, Business Analytics, Statistics, or a related quantitative field.
• Minimum of 3 years of experience in e-commerce operations, supply chain analysis, or a similar analytical role.
• Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Understanding of e-commerce business models, order fulfillment, and logistics processes.
• Experience with inventory management systems and WMS is a plus.
• Excellent communication and presentation skills, with the ability to explain complex data clearly.
• Detail-oriented with a commitment to accuracy and data integrity.
• Ability to work collaboratively in a team environment.
• Proactive approach to identifying and addressing operational challenges.
• Located in or near Port Elizabeth, Eastern Cape , and comfortable with a hybrid work model.

Benefits

• Competitive salary and comprehensive benefits package.
• Hybrid work arrangement providing flexibility.
• Opportunity to significantly impact operational efficiency and customer satisfaction.
• Professional development and training in advanced analytics and operations management.
• Be part of a growing and dynamic e-commerce company.
• Exposure to diverse operational challenges.
• Supportive team environment.