Senior E-commerce Operations Manager

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,600,000; Full time

Benefits offered by this job

Fully remote position

Performance-based bonuses

Professional development opportunities

Flexible work culture

Job summary

Placements24 is seeking a highly experienced Senior E-commerce Operations Manager to lead and optimize online retail operations. This fully remote role oversees website management, order processing, inventory control and customer service, with Mossel Bay as a focus area and broader reach across markets.

The ideal candidate has a proven track record scaling e-commerce businesses, driving efficiency, improving conversion, reducing cart abandonment, and guiding a remote team.

Qualifications

• Extensive experience in e-commerce operations management for online retail.
• Proven track record in scaling e-commerce businesses.
• Strong leadership of remote teams.
• Deep knowledge of Shopify/Magento, analytics and CRM.
• Data-driven and strategic thinker.

Responsibilities

• Develop and execute a comprehensive e-commerce operations strategy aligned with business goals.
• Oversee daily e-commerce operations, including website management, product catalog updates, and content optimization.
• Manage order processing, fulfillment, shipping, and returns to ensure timely delivery.
• Optimize inventory management across online channels to prevent stockouts and minimize holding costs.
• Analyze website performance and sales data to identify trends and opportunities for improvement.
• Lead remote team and ensure compliance with data privacy and security standards.

Skills

E-commerce operations

Remote team leadership

Conversion rate optimization

Data-driven decision making

Strategic planning

Education

Bachelor's degree in Business/Marketing or related field

Master's degree preferred

Tools

Shopify

Magento

Google Analytics

CRM systems

Job description

About the Role

Our client is seeking a highly experienced Senior E-commerce Operations Manager to lead and optimize their online retail operations. This critical, fully remote role will oversee all aspects of the e-commerce fulfillment process, from website management and order processing to inventory control and customer service. The ideal candidate will possess a proven track record in scaling e-commerce businesses, driving efficiency, and enhancing the online customer journey. You will be instrumental in developing and executing strategies to improve conversion rates, reduce cart abandonment, and ensure seamless delivery and returns. This position offers the opportunity to significantly shape the future of our client's digital presence, working remotely from anywhere, and impacting their business across Mossel Bay and beyond. This role demands strategic thinking, a data-driven approach, and exceptional leadership to manage a remote team and drive continuous improvement in a fast-paced online retail environment.

Key Responsibilities

• Develop and execute a comprehensive e-commerce operations strategy aligned with business goals.
• Oversee daily e-commerce operations, including website management, product catalog updates, and content optimization.
• Manage order processing, fulfillment, shipping logistics, and returns management to ensure timely and accurate delivery.
• Optimize inventory management across online channels to prevent stockouts and minimize holding costs.
• Analyze website performance, customer behaviour, and sales data to identify trends and opportunities for improvement.
• Implement A/B testing and other strategies to enhance user experience and conversion rates.
• Manage relationships with e-commerce platforms, payment gateways, and third-party logistics providers.
• Lead, mentor, and develop a remote team of e-commerce professionals.
• Ensure compliance with all relevant regulations, data privacy laws, and security standards.
• Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Requirements

• Extensive experience in e-commerce operations management, with a focus on online retail.
• Proven success in scaling e-commerce businesses and managing high volumes of online orders.
• Strong understanding of e-commerce platforms (e.g., Shopify, Magento), analytics tools (e.g., Google Analytics), and CRM systems.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Demonstrated leadership experience, with the ability to manage and motivate remote teams.
• Deep knowledge of digital marketing principles, SEO, SEM, and conversion rate optimization.
• Exceptional communication and stakeholder management skills.
• Experience with inventory management systems and supply chain optimization.
• Ability to work independently in a remote setting and manage multiple priorities effectively.
• Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus.

Benefits

• Fully remote position offering ultimate flexibility.
• Highly competitive salary with performance-based bonuses.
• Opportunity to lead and shape the e-commerce strategy for a growing brand.
• Professional development and continuous learning opportunities.
• Collaborative and innovative remote work culture.
• Direct impact on the company's digital growth and customer reach.