E-commerce Operations Manager - Remote

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Fully remote

Health & dental insurance

Paid time off

Career development opportunities

Job summary

Placements24 is seeking a strategic and results-driven E-commerce Operations Manager to lead our remote operations team from anywhere. The role oversees order fulfillment, inventory, customer service oversight and website performance to drive online sales.

You will use data analytics to optimize processes, enhance the customer journey, and collaborate with marketing, sales and tech teams to scale growth. This is a senior leadership position offering global flexibility and a hands-on impact on

Qualifications

• Extensive experience in e-commerce operations management, with a proven track record of success.
• Strong understanding of e-commerce platforms, digital marketing, and analytics tools.
• Demonstrated ability to manage remote teams and drive performance.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Proficiency in inventory management systems, CRM, and e-commerce backend platforms.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.

Responsibilities

• Oversee and optimize all aspects of the e-commerce operational lifecycle, including website management, order processing, fulfillment, and returns.
• Manage inventory levels across multiple channels, ensuring stock accuracy and minimizing stockouts.
• Develop and implement strategies to improve website performance, user experience, and conversion rates.
• Lead and mentor the remote e-commerce operations team, fostering a culture of efficiency and customer focus.
• Analyze KPIs and generate reports to inform business decisions and identify growth opportunities.
• Collaborate with marketing, sales, and technology teams to ensure alignment and support business objectives.

Skills

E-commerce operations management

Remote team leadership

Inventory management

Web performance optimization

Data analytics

Cross-functional collaboration

Education

Bachelor's degree in Business or Marketing

Tools

CRM systems

Analytics tools

E-commerce platforms

Inventory management systems

Job description

About the Role

Our client is seeking a strategic and results-driven E-commerce Operations Manager to lead their remote operations team, supporting their online business from anywhere. This role is responsible for the seamless execution of all e-commerce activities, from order fulfillment and inventory management to customer service oversight and website performance. You will leverage data analytics to optimize processes, enhance the customer journey, and drive significant growth in online sales. This is a key leadership position for a seasoned e-commerce professional seeking a fully remote opportunity.

Key Responsibilities

• Oversee and optimize all aspects of the e-commerce operational lifecycle, including website management, order processing, fulfillment, and returns.
• Manage inventory levels across multiple channels, ensuring stock accuracy and minimizing stockouts.
• Develop and implement strategies to improve website performance, user experience, and conversion rates.
• Lead and mentor the remote e-commerce operations team, fostering a culture of efficiency and customer focus.
• Analyze key performance indicators (KPIs) and generate reports to inform business decisions and identify growth opportunities.
• Collaborate with marketing, sales, and technology teams to ensure alignment and support business objectives.

Requirements

• Extensive experience in e-commerce operations management, with a proven track record of success.
• Strong understanding of e-commerce platforms, digital marketing, and analytics tools.
• Demonstrated ability to manage remote teams and drive performance.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Proficiency in inventory management systems, CRM, and e-commerce backend platforms.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.

Benefits

• Highly competitive salary and executive-level bonuses.
• Fully remote position with global flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for continuous professional development.
• A strategic leadership role with significant impact on a growing online business.