Remote E-commerce Operations Manager

Placements24; Polokwane; Hybrid; ZAR 1,468,000 - 1,958,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Health insurance

Retirement benefits

Home office allowance

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Manager to oversee day-to-day online business operations, ensuring seamless order placement to delivery and a superior customer experience.

The role requires 5+ years in e-commerce ops, strong inventory and 3PL management, remote leadership, and the ability to optimize processes and costs while collaborating with internal teams and partners.

Qualifications

• 5+ years of experience in e-commerce operations management.
• Experience managing remote teams and processes.
• Strong knowledge of inventory and warehouse operations.
• Experience with OMS and e-commerce platforms.

Responsibilities

• Oversee order processing, inventory management, fulfillment, and shipping.
• Develop and implement policies to improve efficiency and reduce costs.
• Manage relationships with 3PL providers and suppliers.
• Monitor inventory levels and prevent stockouts/overstocks.
• Lead a remote customer service team and ensure high support standards.

Skills

Leadership

Remote leadership

Communication

Problem solving

Prioritization

Education

Bachelor's degree in Business Administration

Tools

OMS

3PL software

Job description

About the Role

Our client is seeking a highly organized and experienced Remote E-commerce Operations Manager to oversee and optimize the day-to-day operations of their online business. This fully remote role is responsible for ensuring a seamless and efficient customer experience from order placement to fulfillment and delivery. You will manage inventory, logistics, customer service, and the overall operational workflow, working closely with internal teams and external partners. This position requires exceptional leadership skills, a proactive approach to problem-solving, and the ability to manage complex processes in a virtual setting to drive efficiency and customer satisfaction for our growing e-commerce brand.

Key Responsibilities

• Oversee all aspects of e-commerce operations , including order processing, inventory management, fulfillment, and shipping logistics.
• Develop and implement operational policies and procedures to improve efficiency, reduce costs, and enhance customer satisfaction.
• Manage relationships with third-party logistics (3PL) providers, suppliers, and shipping carriers.
• Monitor inventory levels and implement strategies to prevent stockouts or overstock situations.
• Lead and mentor a remote customer service team, ensuring high standards of support are met.
• Analyze operational data to identify bottlenecks and areas for improvement, implementing solutions to streamline workflows.

Requirements

• 5+ years of experience in e-commerce operations management, with a proven ability to manage remote teams and processes.
• Strong understanding of inventory management systems, warehouse operations, and supply chain logistics.
• Experience with e-commerce platforms and order management systems (OMS).
• Excellent leadership, communication, and problem-solving skills.
• Ability to work independently, prioritize effectively, and manage multiple projects in a remote environment.
• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work arrangement offering ultimate flexibility.
• Comprehensive health insurance and retirement benefits.
• Allowance for home office setup and ongoing expenses.
• Opportunity to shape and scale the operations of a fast-growing e-commerce business.