E-commerce Operations Manager (Remote)

Placements24; Gqeberha; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health insurance

Home office allowance

leadership opportunities

Job summary

Placements24 is hiring an experienced E-commerce Operations Manager to oversee online business operations from a fully remote capacity. You will manage website maintenance, order processing, inventory control, and customer service excellence, driving profitability and operational efficiency for a leading online retailer.

The role requires 5+ years in e-commerce operations, strong OMS/WMS knowledge, and a proven ability to optimize workflows.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in e-commerce operations management.
• Strong understanding of OMS and WMS, and e-commerce platforms.
• Experience in process improvement and workflow optimization.
• Excellent problem-solving and remote collaboration skills.

Responsibilities

• Oversee daily e-commerce operations including website maintenance, order processing, and customer support.
• Manage inventory levels and coordinate with suppliers and logistics partners to ensure timely fulfillment.
• Implement and refine workflows to improve efficiency and reduce costs.
• Monitor website performance, uptime, and user experience with technical teams.
• Analyze order fulfillment times, return rates, and customer satisfaction to identify improvements.
• Ensure compliance with regulations and company policies.

Skills

OMS

WMS

E-commerce platforms

Process improvement

Remote collaboration

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Project management tools

Job description

About the Role

Our client is seeking an experienced and proactive E-commerce Operations Manager to oversee their online business operations from a fully remote capacity. This critical role ensures the seamless functioning of all aspects of the e-commerce platform, from website management and order fulfillment to inventory control and customer service excellence. You will be instrumental in optimizing operational efficiency, enhancing the customer experience, and driving profitability. This is an ideal opportunity for a seasoned operations professional who excels in managing complex processes, thrives in a remote setting, and is dedicated to delivering top-tier operational performance for a leading online retailer.

Key Responsibilities

• Oversee daily e-commerce operations, including website maintenance, order processing, and customer support.
• Manage inventory levels and coordinate with suppliers and logistics partners to ensure timely fulfillment and minimize stockouts.
• Implement and refine operational workflows and procedures to improve efficiency and reduce costs.
• Monitor website performance, uptime, and user experience, collaborating with technical teams to resolve issues promptly.
• Analyze operational data, such as order fulfillment times, return rates, and customer satisfaction scores, to identify areas for improvement.
• Ensure compliance with all relevant regulations and company policies related to e-commerce operations.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in e-commerce operations management, with a proven ability to manage online retail logistics.
• Strong understanding of order management systems (OMS), warehouse management systems (WMS), and e-commerce platforms.
• Demonstrated experience in process improvement and workflow optimization.
• Excellent problem-solving, analytical, and decision-making skills.
• Proficiency in project management and communication tools for remote collaboration.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position offering ultimate work flexibility.
• Comprehensive health, dental, and vision insurance.
• Allowance for home office equipment and setup.
• Opportunities for leadership and significant impact on business success.