Remote E-commerce Operations Coordinator

Placements24; Vereeniging; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary and opportunities

Professional development opportunities

Exposure to end-to-end e-commerce ops

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator for a rapidly expanding online retailer. This fully remote role covers order fulfillment, inventory coordination, and content updates while coordinating with third-party logistics providers to ensure a seamless shopping experience.

The ideal candidate has strong analytical skills, excellent remote collaboration, and a bachelor’s degree in Business or Operations Management.

Qualifications

• Experience in e-commerce operations, logistics, or related field.
• Strong knowledge of order management and inventory control.
• Proficiency with Shopify, WooCommerce and CRM systems.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication for remote collaboration.
• Ability to work independently with a high degree of accuracy.
• Reliable internet and a dedicated home office setup.
• Bachelor's degree preferred in Business/Operations Management or related field.

Responsibilities

• Oversee the online order fulfillment process, ensuring accuracy and timeliness.
• Coordinate with warehouse and logistics partners to manage inventory levels and stock replenishment.
• Update product information, pricing, and descriptions on the e-commerce platform.
• Monitor website performance and troubleshoot any operational issues that arise.
• Process customer returns and exchanges, ensuring adherence to company policies.
• Generate reports on sales, inventory, and operational efficiency.
• Communicate effectively with internal teams and external vendors to resolve operational challenges.
• Assist in the implementation of new e-commerce features and functionalities.
• Maintain organized records of all operational activities and transactions.
• Contribute to optimizing the overall e-commerce customer journey and operational workflows.

Skills

Organizational skills

Time management

Analytical thinking

Communication skills

Remote collaboration

Education

Bachelor's degree in Business/Operations Management or related field

Tools

Shopify

WooCommerce

CRM systems

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking a highly organized and detail-oriented Remote E-commerce Operations Coordinator. This is a fully remote position where you will be instrumental in ensuring the smooth and efficient operation of our client's online store. Your responsibilities will span across order fulfillment, inventory management coordination, website content updates, and liaising with third-party logistics providers. The ideal candidate will possess strong analytical skills, a proactive approach, and the ability to manage multiple tasks effectively in a virtual environment. This role is perfect for someone who thrives on ensuring operational excellence and contributing to a seamless online shopping experience for customers across various regions.

Key Responsibilities

• Oversee the online order fulfillment process, ensuring accuracy and timeliness.
• Coordinate with warehouse and logistics partners to manage inventory levels and stock replenishment.
• Update product information, pricing, and descriptions on the e-commerce platform.
• Monitor website performance and troubleshoot any operational issues that arise.
• Process customer returns and exchanges, ensuring adherence to company policies.
• Generate reports on sales, inventory, and operational efficiency.
• Communicate effectively with internal teams and external vendors to resolve operational challenges.
• Assist in the implementation of new e-commerce features and functionalities.
• Maintain organized records of all operational activities and transactions.
• Contribute to optimizing the overall e-commerce customer journey and operational workflows.

Requirements

• Previous experience in e-commerce operations, logistics, or a related field.
• Strong understanding of online retail processes, including order management and inventory control.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and CRM systems.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Strong analytical and problem-solving abilities.
• Effective written and verbal communication skills for remote collaboration.
• Ability to work independently with a high degree of accuracy and attention to detail.
• Reliable internet connection and a dedicated home office setup.
• Flexibility to adapt to changing priorities and work schedules as needed for operational coverage.
• A bachelor's degree in Business, Operations Management, or a related field is preferred.

Benefits

• Competitive annual salary of R .
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development in the e-commerce sector.
• Work with a growing and innovative online retail company.
• Exposure to end-to-end e-commerce operations management.
• Regular performance reviews and potential for career advancement.