E-commerce Operations Manager

Placements24; LegKraal Gate; Hybrid; ZAR 991,000 - 1,487,000; Full time

Benefits offered by this job

Health insurance

Remote work

Performance bonuses

Job summary

Placements24 is seeking a highly organized E-commerce Operations Manager to join their fully remote team, overseeing day-to-day online store operations, inventory, fulfillment, logistics, and customer service to ensure a seamless order-to-delivery experience.

The role emphasizes optimizing processes, managing 3PL relationships, forecasting demand, implementing OMS and e-commerce platforms, and enforcing SOPs. Remote work from anywhere with a competitive benefits package.

Qualifications

• Experience in e-commerce operations management or related logistics role.
• Strong knowledge of inventory, fulfillment, shipping and customer service.
• Experience with Shopify and WooCommerce and OMS systems.
• Excellent problem-solving and multitasking in a fast-paced environment.
• Strong negotiation and relationship management with suppliers/logistics partners.
• Bachelor's degree in Business Administration, Supply Chain Management, or related field.

Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping logistics.
• Manage relationships with 3PL providers and suppliers to ensure efficient operations.
• Monitor inventory levels and forecast demand to prevent stockouts and minimize excess inventory.
• Implement and optimize order management systems and e-commerce platforms to enhance operational efficiency.
• Develop and enforce standard operating procedures for all e-commerce processes.
• Manage customer service inquiries and resolve operational issues to ensure customer satisfaction.
• Analyze operational data to identify bottlenecks, implement improvements, and reduce costs.

Skills

E-commerce operations

Inventory management

Fulfillment

Logistics

Customer service

SOP development

Data analysis

Problem-solving

Education

Bachelor's degree

Tools

Shopify

WooCommerce

OMS

Job description

About the Role

Our client is seeking a highly organized and efficient E-commerce Operations Manager to join their fully remote team. This critical role is responsible for overseeing the day-to-day operations of the online store, ensuring a seamless customer experience from order placement to delivery. You will manage inventory, fulfillment, logistics, and customer service processes, optimizing efficiency and cost-effectiveness. This position offers a significant opportunity to impact the operational success of a growing e-commerce business, with the flexibility of remote work.

Key Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping logistics.
• Manage relationships with third-party logistics (3PL) providers and suppliers to ensure efficient and cost-effective operations.
• Monitor inventory levels and forecast demand to prevent stockouts and minimize excess inventory.
• Implement and optimize order management systems and e-commerce platforms to enhance operational efficiency.
• Develop and enforce standard operating procedures (SOPs) for all e-commerce operational processes.
• Manage customer service inquiries and resolve operational issues to ensure high levels of customer satisfaction.
• Analyze operational data to identify bottlenecks, implement improvements, and reduce costs.

Requirements

• Proven experience in e-commerce operations management or a related logistics/supply chain role.
• Strong understanding of inventory management, order fulfillment, shipping, and customer service best practices.
• Experience with e-commerce platforms (e.g., Shopify, WooCommerce) and order management systems (OMS).
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong negotiation and relationship management skills with suppliers and logistics partners.
• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.

Benefits

• Competitive salary and potential for performance bonuses.
• Fully remote position with the freedom to work from anywhere.
• Opportunities to streamline and significantly improve operational processes.
• Comprehensive benefits package including health insurance.
• A results-driven and collaborative remote work culture.