Remote Operations Lead - E-commerce

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health benefits

Flexible remote work schedule

Performance-based bonuses

Professional development opportunities

Job summary

Placements24 seeks an experienced Remote Operations Lead to manage e-commerce operations from anywhere. You will oversee order fulfillment, inventory management, and customer service, partnering with marketing, sales, and technology to scale online sales efficiently.

The role requires at least 5 years in e-commerce ops management, strong remote leadership, and proficiency with CRM and OMS. A bachelor’s degree in Business Admin or E-commerce is preferred, with performance-based rewards and remote

Qualifications

• Bachelor's degree in Business Administration, E-commerce, or related field.
• Minimum of 5 years in e-commerce operations management.
• Demonstrated ability to lead remote teams and manage operations effectively online.
• Experience with CRM and order management systems.

Responsibilities

• Oversee order processing, fulfillment and customer support.
• Optimize inventory levels and reduce fulfillment times.
• Monitor e-commerce metrics and drive improvements.
• Collaborate with marketing, sales, and tech teams to align customer journey.
• Refine processes for efficiency, scalability, and cost-effectiveness.
• Manage relationships with third-party logistics providers.

Skills

E-commerce ops mgmt

Remote team leadership

Inventory management

CRM & OMS

Data analytics

Education

Bachelor's degree in Business Administration or E-commerce

Tools

CRM systems

OMS software

ERP/inventory software

Job description

About the Role

Our client is seeking an experienced Remote Operations Lead to manage and enhance their e-commerce operations from anywhere. This fully remote position requires a proactive leader to oversee order fulfillment, inventory management, customer service operations, and the continuous improvement of online sales processes. You will play a key role in ensuring a seamless customer experience from purchase to delivery, working closely with cross-functional teams to drive efficiency and scalability. This is an exceptional opportunity for a results-driven professional to shape the operational landscape of a growing online business, leveraging digital tools and strategic insights to achieve ambitious growth targets in a flexible, work-from-anywhere environment.

Key Responsibilities

• Lead and manage all aspects of e-commerce operations, including order processing, fulfillment, and customer support.
• Develop and implement strategies to optimize inventory levels and reduce fulfillment times.
• Monitor and analyze key e-commerce performance metrics, identifying trends and areas for improvement.
• Collaborate with marketing, sales, and technology teams to ensure a cohesive customer journey.
• Implement and refine operational processes to enhance efficiency, scalability, and cost-effectiveness.
• Manage relationships with third-party logistics providers and other vendors.

Requirements

• Minimum of 5 years of experience in e-commerce operations management.
• Demonstrated ability to lead remote teams and manage operations effectively online.
• Strong understanding of online sales platforms, fulfillment strategies, and inventory management systems.
• Excellent analytical, problem-solving, and project management skills.
• Experience with CRM and order management systems.
• Bachelor's degree in Business Administration, E-commerce, or a related field.

Benefits

• Competitive salary for a remote position with performance-based bonuses.
• Comprehensive health, dental, and vision benefits.
• Flexible remote work schedule and location autonomy.
• Opportunities for professional development and skill enhancement.
• Be part of a growing company with a strong focus on online customer experience.