Remote E-commerce Operations Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Remote work

Bonuses based on metrics

Health and wellness benefits

Retirement savings plan

Employee discount

Professional development

Flexible schedule

Equipment provided

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Specialist to join its online division. You will oversee order processing, fulfillment, inventory, and content management to ensure smooth customer experiences in a fully remote setting.

Ideal candidates have 3+ years in e-commerce operations, hands-on experience with Shopify/Magento/WooCommerce, strong analytical skills, and the ability to work independently while collaborating with marketing and logistics teams.

Qualifications

• 3+ years in e-commerce operations, online retail, or related field.
• Experience with e-commerce platforms (Shopify/Magento/WooCommerce) and inventory systems.
• Strong understanding of order fulfillment, shipping and returns processes.
• Excellent analytical skills with data analysis and reporting.
• Attention to detail and strong organizational abilities.
• Ability to work independently in a remote setting.
• Proficiency with MS Office, especially Excel.
• Bachelor’s degree in Business/Marketing/IT is a plus.
• Experience working remotely and self-management.

Responsibilities

• Oversee daily e-commerce operations including order processing, fulfillment, and shipping coordination.
• Maintain accurate product information, pricing and inventory on the platform.
• Monitor website performance and coordinate with dev teams for issues.
• Process returns and exchanges efficiently for a positive post-purchase experience.
• Collaborate with marketing to run online promotions and accurate listings.
• Analyze sales data, traffic, and conversion to suggest improvements.
• Ensure compliance with e-commerce regulations and best practices.
• Manage relationships with third-party logistics providers and ensure timely delivery.
• Contribute to process improvements and workflow efficiencies.
• Provide support to customer service for escalated online orders.

Skills

E-commerce operations

Inventory management

Data analysis (Excel)

Independent work

Communication

Education

Bachelor’s degree (Business/Marketing/IT)

Tools

Shopify

Magento

WooCommerce

Job description

About the Role

Our client, a leading omnichannel retailer, is seeking a highly organized and detail-oriented Remote E-commerce Operations Specialist to join their growing online division. This fully remote position is crucial for ensuring the smooth and efficient operation of our client's e-commerce platform, directly impacting the customer experience. The successful candidate will be responsible for managing various aspects of online order fulfillment, inventory accuracy, and website content management. This role requires a proactive approach, strong analytical skills, and the ability to thrive in an independent, remote work environment. You will play a vital part in optimizing the online shopping journey for customers nationwide, contributing to the scalability and success of our client's digital presence. Your dedication to operational excellence will be key to maintaining high standards in a fast-paced online retail landscape. The Richards Bay based team values efficiency and customer satisfaction above all else.

Key Responsibilities

• Oversee daily e-commerce operations, including order processing, fulfillment, and shipping coordination.
• Manage and maintain accurate product information, pricing, and inventory levels on the e-commerce platform.
• Monitor website performance, identify technical issues, and coordinate with development teams for resolution.
• Process customer returns and exchanges efficiently and accurately, ensuring a positive post-purchase experience.
• Collaborate with the marketing team to execute online promotions and ensure accurate product listings.
• Analyze e-commerce sales data, website traffic, and conversion rates to identify trends and recommend improvements.
• Ensure compliance with all relevant e-commerce regulations and best practices.
• Manage relationships with third-party logistics providers and ensure timely delivery.
• Contribute to the continuous improvement of e-commerce processes and workflows.
• Provide support to customer service for escalated online order issues.

Requirements

• Minimum of 3 years of experience in e-commerce operations, online retail, or a related field.
• Proven experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and inventory management systems.
• Strong understanding of online order fulfillment, shipping logistics, and return processes.
• Excellent analytical skills with proficiency in data analysis and reporting.
• Exceptional attention to detail and organizational skills.
• Strong communication and problem-solving abilities, with the capacity to work independently.
• Proficiency in MS Office Suite, particularly Excel for data analysis.
• Bachelor's degree in Business, Marketing, Information Technology, or a related field is a plus.
• Experience working in a fully remote setting and managing tasks effectively without direct supervision.
• A commitment to continuous learning and staying updated on e-commerce trends.

Benefits

• Competitive annual salary of R .
• Opportunity to work fully remotely from anywhere.
• Performance-based bonuses based on key e-commerce metrics.
• Comprehensive health and wellness benefits.
• Retirement savings plan options.
• Generous employee discount on our client's products.
• Professional development opportunities, including online courses and certifications.
• A flexible work schedule that supports work-life balance.
• Supportive remote team culture with regular virtual interactions.
• Company-provided equipment to facilitate remote work.