Senior Dispatch Officer

Placements24; East London; On-site; ZAR 300,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Paid annual leave

Training opportunities

On-site parking

Job summary

Placements24 in East London is seeking a Senior Dispatch Officer to manage outbound logistics for a high-volume distribution center. The role requires coordinating drivers, planning routes, and ensuring timely handovers to carriers.

You will track shipments, resolve dispatch issues, maintain accurate records, and work closely with warehouse staff to optimise performance. The ideal candidate has 4–6 years in dispatch or logistics, with strong communication and detail orientation.

Qualifications

• 4–6 years experience in dispatch, logistics coordination, or similar role.
• Proven experience in managing dispatch operations and coordinating drivers.
• Strong understanding of route planning and optimization principles.
• Excellent organizational and time-management skills.
• Proficiency in dispatch software, WMS, or TMS is advantageous.
• Strong communication and interpersonal skills.
• Ability to work under pressure with high task volume.
• Detail-oriented with commitment to accuracy.

Responsibilities

• Oversee daily dispatch operations for a high volume of outgoing shipments.
• Coordinate and schedule delivery routes for a team of drivers, ensuring optimal efficiency.
• Track shipments in real-time and address delays or issues.
• Ensure all outgoing packages are documented, labeled, and prepared for transit.
• Liaise with warehouse staff for timely handover of shipments.
• Maintain dispatch records and generate performance reports.
• Manage driver schedules, breaks, and hours compliance.
• Handle customer inquiries related to dispatch and delivery status.
• Implement and enforce dispatch procedures and safety protocols.
• Identify opportunities for process improvement within dispatch function.
• Communicate with transport partners and internal stakeholders.
• Resolve discrepancies related to shipments or deliveries.

Skills

Dispatch coordination

Route planning

Communication

Time management

Attention to detail

Tools

WMS

TMS

Dispatch software

Job description

About the Role

Our client, a fast-growing e-commerce fulfillment center, is seeking an experienced and highly organized Senior Dispatch Officer to manage outbound logistics operations in East London, Eastern Cape, ZA . This non-remote position requires a proactive individual who can ensure the efficient and timely dispatch of orders to customers. You will be responsible for coordinating with drivers, managing dispatch schedules, ensuring accurate documentation, and troubleshooting any issues that arise during the dispatch process. The ideal candidate possesses strong communication skills, excellent attention to detail, and a proven ability to manage multiple priorities in a dynamic environment. Your role is crucial in maintaining customer satisfaction through reliable and swift deliveries. This is an excellent opportunity to join a leading company in the logistics sector.

Key Responsibilities

• Oversee the daily dispatch operations for a high volume of outgoing shipments.
• Coordinate and schedule delivery routes for a team of drivers, ensuring optimal efficiency.
• Track shipments in real-time and proactively address any delays or potential issues.
• Ensure all outgoing packages are correctly documented, labeled, and prepared for transit.
• Liaise closely with warehouse staff to ensure timely handover of shipments for dispatch.
• Maintain accurate dispatch records and generate reports on dispatch performance.
• Manage driver schedules, breaks, and adherence to working hours regulations.
• Handle customer inquiries related to dispatch and delivery status.
• Implement and enforce dispatch procedures and safety protocols.
• Identify opportunities for process improvement within the dispatch function.
• Communicate effectively with transport partners and internal stakeholders.
• Resolve any discrepancies or issues related to shipments or deliveries.

Requirements

• Minimum of 4-6 years of experience in dispatch, logistics coordination, or a similar role, preferably in e-commerce or retail distribution.
• Proven experience in managing dispatch operations and coordinating drivers.
• Strong understanding of route planning and optimization principles.
• Excellent organizational and time-management skills, with the ability to prioritize effectively.
• Proficiency in dispatch software, WMS, or TMS is highly advantageous.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle a high volume of tasks efficiently.
• Detail-oriented with a commitment to accuracy.
• Knowledge of local delivery networks and traffic patterns in East London, Eastern Cape, ZA .
• Flexibility to work shifts, including weekends and public holidays, as required by operational needs.

Benefits

• Competitive salary and performance-based incentives.
• Medical aid and retirement fund contributions.
• Paid annual leave and public holidays.
• Opportunities for training and professional development.
• Work in a modern, well-equipped dispatch facility.
• Positive and collaborative team environment.
• Employee wellness programs.
• Stable employment with a growing company.
• Overtime pay available when necessary.
• On-site parking.