Senior Case Manager - Vulnerable Adults

Placements24; Sandton; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive benefits package

Professional development opportunities

Job summary

Placements24 is recruiting a Senior Case Manager for a leading non-profit, fully remote. You will provide advocacy, resources, and coordinated care for adults facing complex social, health, and economic challenges.

Responsibilities include assessments, care plans, referrals, and confidential recordkeeping. A degree in Social Work, Psychology, or Sociology and 5+ years of experience are required.

Qualifications

• Relevant degree or diploma in Social Work, Psychology, Sociology, or related field.
• Minimum 5 years of case management experience with vulnerable adults or complex needs.
• Strong assessment and care planning capabilities.
• Understanding of welfare systems, healthcare, and housing resources.
• Excellent communication, interpersonal, and active listening skills.

Responsibilities

• Conduct comprehensive assessments of adults' needs (social, health, housing, financial).
• Develop, implement, and review individualized care plans.
• Provide ongoing support, counseling and advocacy to clients.
• Coordinate referrals with healthcare providers, housing, legal aid, and government programs.
• Maintain confidential client records using secure digital platforms.
• Monitor progress and adjust care plans to ensure continuity of care.
• Respond to inquiries and emergencies promptly.
• Collaborate with professionals, agencies, and family as appropriate.
• Stay informed on relevant legislation and community resources.
• Mentor junior case managers and staff.

Skills

Empathy

Assessment skills

Communication

Remote collaboration

Education

Degree in Social Work / Psychology / Sociology

Tools

Case management software

Video conferencing

Secure messaging

Job description

About the Role

Our client is a leading non‑profit organization committed to supporting vulnerable adults, and we are looking for an experienced Senior Case Manager to join our fully remote team. This role is essential for providing comprehensive support, advocacy, and resource coordination to adults facing complex social, health, and economic challenges. Operating in a remote‑first environment, you will leverage technology to connect with clients, assess their needs, develop personalized care plans, and link them with vital services. The position demands a high level of empathy, strong assessment skills, and the ability to navigate diverse support systems. You will be a key advocate for clients, ensuring their rights are protected and their voices are heard. This is an excellent opportunity for a dedicated professional to make a significant impact from a flexible, home‑based setting, contributing to the well‑being of adults in need across various communities. We value a proactive approach and excellent virtual collaboration skills. You will work collaboratively with a supportive team, sharing expertise and best practices.

Key Responsibilities

• Conduct comprehensive assessments of vulnerable adults' needs, including social, health, housing, and financial aspects.
• Develop, implement, and regularly review individualized case plans tailored to each client's circumstances and goals.
• Provide ongoing support, counseling, and advocacy to clients, empowering them to make informed decisions.
• Facilitate referrals to and coordinate services with healthcare providers, housing agencies, legal aid, and government support programs.
• Maintain accurate, detailed, and confidential client records using our secure digital platform.
• Monitor client progress and adjust case plans as needed, ensuring continuity of care.
• Respond to client inquiries and emergencies in a timely and professional manner.
• Collaborate effectively with other professionals, agencies, and family members (where appropriate) to ensure holistic support.
• Stay informed about relevant legislation, policies, and community resources impacting vulnerable adults.
• Mentor and guide junior case managers or support staff, sharing expertise and best practices.

Requirements

• A relevant degree or diploma in Social Work, Psychology, Sociology, or a related field.
• A minimum of 5 years of experience in case management, preferably focusing on vulnerable adults or complex needs populations.
• Demonstrated expertise in conducting comprehensive assessments and developing care plans.
• Strong understanding of social welfare systems, healthcare, and housing resources.
• Excellent communication, interpersonal, and active listening skills.
• Proficiency in using case management software and virtual communication tools (e.g., video conferencing, secure messaging).
• Ability to work independently, manage a caseload effectively, and prioritize tasks in a remote setting.
• High level of empathy, resilience, and ethical conduct.
• Access to a reliable internet connection and a dedicated, private workspace.
• Experience in advocacy and crisis intervention is highly desirable.

Benefits

• Competitive annual salary of R .
• Fully remote work arrangement offering excellent flexibility.
• Comprehensive health insurance and retirement benefits.
• Opportunities for professional development and advanced training.
• A supportive and collaborative team environment focused on client well‑being.
• The chance to significantly impact the lives of vulnerable adults.