Senior Case Manager (Disability Services)

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Generous annual leave

Professional development

Remote work flexibility

Home office connectivity support

Job summary

Placements24 invites applications for a Senior Case Manager to support individuals with disabilities in a remote-first role across South Africa. You will assess needs, develop care plans, coordinate services, and advocate for clients.

You will mentor junior staff, contribute to program improvements, and maintain detailed records. A social work degree and 5+ years of case management are required, with strong communication and organizational skills.

Qualifications

• Bachelor's degree in Social Work or related field.
• Minimum 5 years of case management experience in disability services.
• Knowledge of disability legislation, resources, and SA support systems.
• Proven ability to develop and implement person-centered care plans.
• Experience working remotely and managing a caseload.

Responsibilities

• Conduct thorough assessments and develop individualized support plans.
• Coordinate and facilitate access to healthcare, education, and community resources.
• Provide ongoing case management and adjust plans as needed.
• Advocate for clients and promote autonomy and rights.
• Mentor junior case managers and contribute to program improvements.
• Document interactions and plans in the organization's database.

Skills

Case management

Communication

Empathy

Independent work

Education

Bachelor's degree in Social Work or related field

Tools

Case management software

Digital collaboration tools

Job description

About the Role

Our client, a pioneering organization dedicated to empowering individuals with disabilities, is seeking a highly skilled and compassionate Senior Case Manager to join their fully remote team. This pivotal role involves providing comprehensive support and advocacy for clients, developing personalized care plans, and coordinating services to enhance their quality of life. The successful candidate will leverage their extensive experience to guide clients through various support systems, ensuring they receive the most effective and appropriate assistance. This is a remote-first position, offering the flexibility to work from any location within South Africa, supported by robust digital infrastructure. You will be responsible for a caseload of clients, requiring exceptional organizational skills and a proactive approach to problem-solving. The Senior Case Manager will also play a key role in mentoring junior staff and contributing to the continuous improvement of service delivery models. Your dedication to fostering independence and inclusion will be central to this role, making a profound impact on the lives of individuals with disabilities and their families. This is an exceptional opportunity to advance your career in disability services while contributing to meaningful social change.

Key Responsibilities

• Conduct thorough assessments of clients' needs, strengths, and goals, developing individualized support plans.
• Coordinate and facilitate access to a range of services, including healthcare, education, vocational training, and community resources.
• Provide ongoing case management, monitoring progress, and adjusting support plans as necessary to meet evolving client needs.
• Act as a primary advocate for clients, ensuring their rights and interests are protected and promoting their autonomy.
• Build and maintain strong relationships with clients, families, service providers, and community organizations.
• Document all client interactions, assessments, and service plans accurately and in a timely manner using the organization's database.
• Mentor and provide guidance to junior case managers, sharing expertise and best practices.
• Contribute to the development and implementation of program improvements and new initiatives.
• Stay abreast of relevant legislation, policies, and resources impacting individuals with disabilities.
• Participate in team meetings, case reviews, and professional development activities.

Requirements

• A Bachelor's degree in Social Work, Psychology, Disability Studies, or a related field.
• A minimum of 5 years of experience in case management, preferably within disability services.
• In-depth knowledge of disability legislation, resources, and support systems in South Africa.
• Proven experience in developing and implementing person-centered care plans.
• Excellent assessment, counseling, and problem-solving skills.
• Strong interpersonal and communication abilities, with the capacity to build rapport with diverse individuals.
• Proficiency in using case management software and digital collaboration tools.
• Demonstrated ability to work independently and manage a remote caseload effectively.
• A compassionate and empathetic approach, with a strong commitment to client advocacy and empowerment.
• Valid driver's license and willingness to travel for essential client meetings as required (though the role is predominantly remote).

Benefits

• Competitive salary commensurate with experience and expertise.
• Comprehensive medical aid and retirement fund benefits.
• Generous annual leave and paid time off.
• Opportunities for professional development, including specialized training and workshops.
• Flexible work arrangements and the ability to work remotely from anywhere in South Africa.
• Access to cutting-edge technology and remote work support.
• A supportive and inclusive work environment focused on making a difference.
• Contribution towards home office setup and connectivity.