Remote Case Manager - Community Services

Placements24; East London; Hybrid; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Remote work flexibility

Work-life balance

Job summary

Placements24 is seeking a Remote Case Manager to coordinate and deliver comprehensive social care services from a fully remote setup. You will assess client needs, develop individualized care plans, and liaise with healthcare providers and social agencies to ensure timely interventions.

The role requires a bachelor's degree in a related field and at least 3 years of case management experience, with strong organizational and communication skills for remote work.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or a similar role within the social care sector.
• Experience developing and implementing care plans.

Responsibilities

• Conduct remote client assessments to identify needs and goals.
• Develop, implement, and monitor personalized case management plans.
• Coordinate services with internal and external stakeholders including healthcare providers and social agencies.
• Provide ongoing support, guidance, and advocacy for clients.
• Maintain accurate, confidential client records using digital systems.
• Liaise with clients via phone, video conferencing, and email.
• Track client progress and adjust service plans as needed.
• Ensure compliance with policies, procedures and ethical standards.
• Identify risks and implement mitigation strategies.
• Participate in virtual team meetings and contribute to service improvement.

Education

Bachelor's degree in Social Work, Psychology, Sociology, or a related field

Tools

CRM systems

digital case management software

Job description

About the Role

Our client, a progressive organisation in the Community & Social Care sector, is seeking a highly organized and dedicated Remote Case Manager to join their expanding team. This role is crucial for providing comprehensive support and case management services to clients remotely, ensuring they have access to necessary resources and interventions. The successful candidate will be responsible for developing individualized care plans, coordinating services, advocating for clients, and monitoring progress, all within a fully remote work setup. This is an exceptional opportunity for an experienced professional to leverage technology to deliver essential social care services and make a significant impact from anywhere. Join a forward-thinking organisation committed to innovative service delivery.

Key Responsibilities

• Conduct remote client assessments to identify needs and goals.
• Develop, implement, and monitor personalized case management plans.
• Coordinate services with various internal and external stakeholders, including healthcare providers and social agencies.
• Provide ongoing support, guidance, and advocacy for clients.
• Maintain accurate, confidential, and up-to-date client records and documentation using digital systems.
• Liaise effectively with clients via phone, video conferencing, and email.
• Track client progress and outcomes, making adjustments to service plans as needed.
• Ensure compliance with all relevant policies, procedures, and ethical standards.
• Identify and assess potential risks and implement appropriate mitigation strategies.
• Participate in virtual team meetings and contribute to service improvement initiatives.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 3 years of experience in case management or a similar role within the social care sector.
• Demonstrated experience in developing and implementing care plans.
• Strong understanding of community resources and support services.
• Excellent verbal and written communication skills, adapted for remote interaction.
• Proficiency in using digital case management software, CRM systems, and standard office applications.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently, manage a caseload remotely, and maintain productivity.
• Empathy, resilience, and a strong commitment to client well-being.
• Reliable internet connection and a suitable home office environment for remote work.

Benefits

• Our client offers a competitive annual salary package, reflecting the seniority and remote nature of this role.
• Employees benefit from opportunities for professional development, including training in digital case management and remote work best practices.
• The position offers significant flexibility and work-life balance due to its fully remote status.
• Join a dedicated team that is innovating in the delivery of social care, making a real difference in the lives of clients across various communities, all from the convenience of your home.