Remote Case Manager - Social Services

Placements24; Klerksdorp; Hybrid; ZAR 300,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional growth

Job summary

Placements24 is seeking a dedicated Remote Case Manager to join the virtual team. You will assess client needs, develop tailored intervention plans, and connect clients with resources from your home office, supporting the North West region and beyond.

This remote role emphasizes compassionate client support, confidential record-keeping, and collaboration with external agencies to improve outcomes across various communities.

Qualifications

• Bachelor's degree in Social Work, Psychology, Sociology, or related field.
• 3+ years of experience as a Case Manager or in social services.
• Proficiency with virtual communication tools (Zoom, Teams) and electronic case management software.
• Strong assessment, planning, intervention, and evaluation skills.

Responsibilities

• Conduct client needs assessments via secure video conferencing and phone calls.
• Develop, implement, and monitor individualized case plans to address client goals.
• Provide ongoing support, counseling, and resource navigation to clients.
• Coordinate services with external agencies, healthcare providers, and community organizations.
• Maintain accurate, timely, and confidential client records using the organization's system.

Skills

Assessment

Planning

Intervention

Evaluation

Written & verbal communication

Empathy & active listening

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Zoom

Microsoft Teams

Electronic case management software

Job description

About the Role

Our client is actively seeking a dedicated Remote Case Manager specializing in social services to join their expanding virtual team. This role is crucial for providing comprehensive support and guidance to clients from the comfort of their own homes, utilizing digital communication and case management tools. You will be responsible for assessing client needs, developing tailored intervention plans, and connecting them with appropriate resources, regardless of their physical location. This is a unique opportunity to leverage your skills in social services within a flexible, remote-first work environment, contributing to positive client outcomes across various geographical areas, particularly supporting individuals in and around Klerksdorp .

Key Responsibilities

• Conduct client needs assessments via secure video conferencing and phone calls.
• Develop, implement, and monitor individualized case plans to address client goals.
• Provide ongoing support, counseling, and resource navigation to clients.
• Coordinate services with external agencies, healthcare providers, and community organizations.
• Maintain accurate, timely, and confidential client records using the organization's case management system.
• Communicate effectively with clients, colleagues, and supervisors through various digital platforms.

Requirements

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience (3+ years) as a Case Manager or in a similar social service role.
• Proficiency with virtual communication tools (Zoom, Teams) and electronic case management software.
• Strong assessment, planning, intervention, and evaluation skills.
• Excellent written and verbal communication abilities, with a focus on empathy and active listening.
• Must have a reliable internet connection and a dedicated home office space conducive to confidential client interactions for this role supporting the North West region and beyond.

Benefits

• Competitive annual salary with performance-based incentives.
• Full remote work flexibility, allowing for a balanced work-life integration.
• Comprehensive health, dental, and vision insurance benefits.
• Generous paid time off and company holidays.
• Opportunities for professional growth, continuing education, and skill development in virtual service delivery.