Remote Case Manager - Social Services (Rustenburg)

Placements24; Rustenburg; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Professional development

Job summary

Placements24 is seeking a highly organized and empathetic Remote Case Manager to join our social services team. This fully remote role focuses on assessing client needs, developing action plans, and connecting individuals and families with community resources.

You will maintain confidential records and coordinate services such as housing and healthcare in a remote setting. A bachelor’s degree and at least two years of experience are required.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 2 years in case management or client-facing support.
• Proven ability to conduct client assessments and develop service plans.
• Excellent virtual communication, empathy, and active listening.

Responsibilities

• Conduct thorough assessments of client needs via virtual channels.
• Develop, implement and monitor individualized service plans.
• Coordinate access to housing, healthcare, employment assistance, and counseling.
• Maintain confidential client records and ensure privacy compliance.
• Communicate with clients via calls, video, and secure messaging to provide ongoing support.
• Liaise with external agencies and community partners to advocate for client needs.
• Prepare reports on client progress and program outcomes.
• Identify barriers to service access and develop mitigation strategies.
• Stay updated on resources, policies, and best practices in social services.

Skills

Virtual communication

Organizational skills

Independent work

Empathy

Education

Bachelor's degree in Social Work, Psychology, Sociology, or related field

Tools

Case management software

CRM systems

Microsoft Office Suite

Job description

About the Role

Our client is seeking a highly organized and empathetic Remote Case Manager to join their dedicated social services team. This is a fully remote position, offering the flexibility to work from anywhere while serving clients. The primary focus is to provide comprehensive case management services to individuals and families requiring support. You will be instrumental in assessing client needs, developing personalized action plans, and connecting them with vital community resources and services. This role is crucial in ensuring clients receive the necessary support to achieve stability and improve their quality of life, regardless of their physical location. If you are passionate about social impact and thrive in an independent, remote work environment, this opportunity is for you.

Key Responsibilities

• Conduct thorough assessments of client needs, including social, emotional, and practical requirements, via virtual channels.
• Develop, implement, and monitor individualized service plans tailored to each client's unique circumstances.
• Coordinate and facilitate access to essential services, such as housing, healthcare, employment assistance, and counseling.
• Maintain detailed and confidential client records, ensuring compliance with all relevant privacy regulations.
• Regularly communicate with clients through phone calls, video conferences, and secure messaging to provide ongoing support and track progress.
• Liaise effectively with external agencies, service providers, and community partners to advocate for client needs.
• Respond to client inquiries and address concerns promptly and professionally in a remote setting.
• Identify and address potential barriers to service access and develop strategies to overcome them.
• Prepare comprehensive reports on client progress, service delivery, and program outcomes for management review.
• Stay updated on available resources, policies, and best practices within the social services sector.

Requirements

• A Bachelor's degree in Social Work, Psychology, Sociology, or a related human services field.
• Minimum of 2 years of direct experience in case management or a similar client-facing support role.
• Proven ability to conduct client assessments and develop effective service plans.
• Excellent virtual communication skills, including active listening, empathy, and clear articulation.
• Proficiency in using case management software, CRM systems, and standard office applications (e.g., Microsoft Office Suite).
• Strong organizational skills with the ability to manage multiple cases and prioritize tasks effectively.
• Demonstrated ability to work independently, manage time efficiently, and maintain productivity in a remote work environment.
• High level of integrity, discretion, and commitment to client confidentiality.
• Reliable internet connection and a dedicated home office setup conducive to remote work.
• Adaptability and willingness to learn new technologies and service delivery methods.

Benefits

Our client offers a competitive salary package and the significant advantage of a fully remote work arrangement, allowing for greater work-life balance. You will have the opportunity to make a profound impact on the lives of individuals and families from the comfort of your own home. We provide ongoing professional development, training opportunities, and a supportive virtual team environment. This role offers a chance to advance your career in social services with a forward-thinking organization that values flexibility and employee well-being. Join us and contribute your expertise to a mission-driven team dedicated to community support.