Remote Case Manager (Social Support)

Placements24; Upington; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Professional development

Modern virtual tools

Home office support

Supportive virtual team

Job summary

Placements24 is seeking a dedicated Remote Case Manager (Social Support) to join its virtual team. This fully remote role focuses on assessing client needs, developing personalized support plans, and connecting clients with resources in the Upington, Northern Cape region.

You will provide counseling, advocate for clients, and maintain confidential records using electronic systems. Strong communication, autonomy, and knowledge of local social services are essential to help families access vital

Qualifications

• Requires a relevant degree in Social Work, Psychology, Counseling, or related field.
• 3–5 years of experience in case management or social support.
• Proven experience working remotely/tele-support.
• Excellent verbal and written communication with active listening.
• Proficient with case management software and virtual tools.
• Ability to work independently, maintain confidentiality, and manage time.

Responsibilities

• Conduct remote needs assessments for clients seeking social support.
• Develop individualized case management plans tailored to client goals.
• Provide counseling, guidance, and emotional support to clients and families.
• Facilitate referrals to social services and community resources.
• Monitor progress and update case plans as needed.
• Maintain accurate, confidential client records in electronic systems.
• Advocate for clients within service systems and collaborate with professionals.

Skills

Remote work experience

Active listening

Case management software

Confidentiality

Empathy

Time management

Clear communication

Education

Social Work / Psychology / Counseling degree

Tools

EHR systems

Video conferencing tools

Job description

About the Role

Our client is seeking a dedicated and empathetic Remote Case Manager (Social Support) to join their growing virtual team. This is a fully remote position, enabling you to provide critical social support services to individuals and families in need, with a specific focus on the Upington, Northern Cape region and its surrounding communities. You will be responsible for assessing client needs, developing personalized support plans, and connecting them with appropriate resources and services. The ideal candidate possesses strong counseling and advocacy skills, excellent organizational abilities, and a deep understanding of social challenges. This role requires a high degree of autonomy, effective communication through digital platforms, and a commitment to client well-being. As a remote case manager, you will play an essential part in ensuring access to vital support systems for those who need it most, contributing to stronger, more resilient communities across the region. We are looking for a proactive professional ready to make a difference from anywhere.

Key Responsibilities

• Conduct comprehensive remote needs assessments for clients seeking social support.
• Develop individualized case management plans tailored to client circumstances and goals.
• Provide counseling, guidance, and emotional support to clients and their families.
• Facilitate referrals to relevant social services, government agencies, and community resources.
• Monitor client progress and regularly review/update case plans as needed.
• Maintain accurate, confidential, and up-to-date client records in electronic systems.
• Advocate for clients' rights and needs within various service systems.
• Collaborate effectively with other professionals and organizations involved in client care.
• Stay informed about available resources, programs, and policies affecting clients.
• Ensure adherence to ethical standards and professional best practices in all interactions.

Requirements

• A relevant degree in Social Work, Psychology, Counseling, or a related social science field.
• Minimum of 3-5 years of experience in case management, social work, or providing social support services.
• Proven experience working effectively in a remote or tele-support capacity.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency with case management software, EHR systems, and virtual communication tools.
• Demonstrated ability to work independently, manage time efficiently, and maintain confidentiality.
• Strong problem-solving and decision-making skills.
• Empathy, patience, and a non-judgmental approach to client care.
• Knowledge of social services and community resources in the Northern Cape is a significant advantage.
• Professional registration with a relevant South African body (e.g., SACSSP) is preferred.

Benefits

• Competitive salary range reflective of experience and expertise.
• Fully remote position offering unparalleled flexibility and work-life integration.
• Opportunities for continuous professional development and specialized training.
• Access to modern virtual tools and platforms for effective case management.
• Supportive virtual team environment with regular supervision and peer support.
• Make a direct and meaningful impact on the lives of individuals and families in the Upington area.
• Company-provided equipment and potential for home office support.